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scharter
Aspiring Expert
484 Views
Message 1 of 10

Now tv Big Sport

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I have to the BT Big Sport package. Thats all I want (signed up August 2021)

I received an email from Now TV last night welcoming me to the Now Tv Cinema package...I had to go to MyBT to cancel this...I did not want it, I did not order it, I have never shown an interest in having it...

This is purely unsolicited money making from both partners, and if it is their nom, a disgusting practice.

I shall be complaining to Ofcom.

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9 REPLIES 9
garybs29
Recognised Expert
469 Views
Message 2 of 10

Re: Now tv Big Sport

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I'd suggest you check/change your passwords & set a pin on any BT tv box, someone has added it nobody adds it from either now or BT to "make money" no matter what you think

DanielS
Moderator
Moderator
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Message 3 of 10

Re: Now tv Big Sport

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Hi @scharter,

I am so sorry to see that this has happened. I'd like to look into it for you to see how it was ordered. The request to add Now Cinema usually always has to be sent to us via the app or else requested to us over the phone or by email/chat. I'll send you a private message so we can pick this up during the week.

Thanks
DanielS

scharter
Aspiring Expert
417 Views
Message 4 of 10

Re: Now tv Big Sport

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@DanielS @garybs29  Issue solved. It would appear my 3 yr old granddaughter is pretty adept at using the remote to find pgm's she'd like to watch! 😂

garybs29
Recognised Expert
396 Views
Message 5 of 10

Re: Now tv Big Sport

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At least you know now, although you thought you were safe hopefully you've set a payment pin now so it can't happen again

BillyM
Contributor
386 Views
Message 6 of 10

Re: Now tv Big Sport

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@scharter 

Hopefully OFCOM will exercise common sense and recognise that its your grand-daughter's first offence 😄

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scharter
Aspiring Expert
380 Views
Message 7 of 10

Re: Now tv Big Sport

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😆

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scharter
Aspiring Expert
376 Views
Message 8 of 10

Re: Now tv Big Sport

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I have now! 😉
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DanielS
Moderator
Moderator
322 Views
Message 9 of 10

Re: Now tv Big Sport

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haha thanks for getting back to me @scharter.

I'm glad you found the culprit. I have to hide my remote 6 ft high away from my 2 year old 😂

Thanks
DanielS

scharter
Aspiring Expert
312 Views
Message 10 of 10

Re: Now tv Big Sport

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😂

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