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ozsat
Recognised Expert
980 Views
Message 1 of 7

NowTV Smart Box display bug

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There is an odd on-screen graphic appearing on the 4K/HDR stream on the Now TV Smart Box.

It is just above the 'BT Sport Ultimate' dog and (at a guess) appears to display the stream rate.

When you load the app it increased the displayed number and then alternates between 0 and 27.

I've checked the Ultimate streams elsewhere and the text does NOT appear.

IMG_0329.JPGIMG_0330.JPG

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR) via 5GHz WiFi.
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6 REPLIES 6
DarrenDev
BT Sport Expert
944 Views
Message 2 of 7

Re: NowTV Smart Box display bug

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We're currently trialling the BT Sport app on a couple of new platforms, and that indicator is there as part of that trial. It shouldn't be appearing on NowTV though, so thanks for raising it - I'll get that sorted ASAP.
ozsat
Recognised Expert
857 Views
Message 3 of 7

Re: NowTV Smart Box display bug

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The box is still appearing on the Now TV app - any news of it being removed?


@DarrenDevwrote:
We're currently trialling the BT Sport app on a couple of new platforms, and that indicator is there as part of that trial. It shouldn't be appearing on NowTV though, so thanks for raising it - I'll get that sorted ASAP.

 

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR) via 5GHz WiFi.
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DarrenDev
BT Sport Expert
845 Views
Message 4 of 7

Re: NowTV Smart Box display bug

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It was decided that it didn't warrant an urgent release - it'll go into whatever the next scheduled maintenance release is. I've asked for a date on when that'll be.
ozsat
Recognised Expert
832 Views
Message 5 of 7

Re: NowTV Smart Box display bug

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no - not urgent.

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR) via 5GHz WiFi.
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ozsat
Recognised Expert
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Message 6 of 7

Re: NowTV Smart Box display bug

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This has been fixed in past couple of days.

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Fibre 2 Unlimited using BT Hub 6A with BT TV Box Pro (UHD/HDR) via 5GHz WiFi.
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DarrenDev
BT Sport Expert
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Message 7 of 7

Re: NowTV Smart Box display bug

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Yes, the update was released on Monday evening. 😀