cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ozsat
Recognised Expert
930 Views
Message 1 of 7

NowTV Smart Box display bug

Go to solution

There is an odd on-screen graphic appearing on the 4K/HDR stream on the Now TV Smart Box.

It is just above the 'BT Sport Ultimate' dog and (at a guess) appears to display the stream rate.

When you load the app it increased the displayed number and then alternates between 0 and 27.

I've checked the Ultimate streams elsewhere and the text does NOT appear.

IMG_0329.JPGIMG_0330.JPG

---------------------------------------------------------------
using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
0 Ratings
Reply
6 REPLIES 6
DarrenDev
BT Sport Expert
894 Views
Message 2 of 7

Re: NowTV Smart Box display bug

Go to solution
We're currently trialling the BT Sport app on a couple of new platforms, and that indicator is there as part of that trial. It shouldn't be appearing on NowTV though, so thanks for raising it - I'll get that sorted ASAP.
ozsat
Recognised Expert
807 Views
Message 3 of 7

Re: NowTV Smart Box display bug

Go to solution

The box is still appearing on the Now TV app - any news of it being removed?


@DarrenDevwrote:
We're currently trialling the BT Sport app on a couple of new platforms, and that indicator is there as part of that trial. It shouldn't be appearing on NowTV though, so thanks for raising it - I'll get that sorted ASAP.

 

---------------------------------------------------------------
using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
0 Ratings
Reply
DarrenDev
BT Sport Expert
795 Views
Message 4 of 7

Re: NowTV Smart Box display bug

Go to solution
It was decided that it didn't warrant an urgent release - it'll go into whatever the next scheduled maintenance release is. I've asked for a date on when that'll be.
ozsat
Recognised Expert
782 Views
Message 5 of 7

Re: NowTV Smart Box display bug

Go to solution

no - not urgent.

---------------------------------------------------------------
using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
0 Ratings
Reply
ozsat
Recognised Expert
687 Views
Message 6 of 7

Re: NowTV Smart Box display bug

Go to solution

This has been fixed in past couple of days.

---------------------------------------------------------------
using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
0 Ratings
Reply
DarrenDev
BT Sport Expert
669 Views
Message 7 of 7

Re: NowTV Smart Box display bug

Go to solution

Yes, the update was released on Monday evening. 😀