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rectifier
Newbie
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Message 1 of 3

Other family members can cast from BT Sport App but I can't

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Our household has a BT Broadband account that has enabled me to cast BT Sport to my Chromecast for many years.

Recently, I no longer see the "cast" icon on my iPhone or iPad, but other members of my family in the same house who use the same account can still see the icon.

I can see the "cast" icon in on my phone and iPad in other apps such as YouTube - it's only the BT Sport app where this happens.

Any ideas why this might be the case? Anyone else seeing a similar problem? I've tried the obvious - logging out and logging in again, re-installing the application. Anything else I can try?

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Distinguished Guru
Distinguished Guru
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Message 2 of 3

Re: Other family members can cast from BT Sport App but I can't

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Which IOS version do you have on your device. If IOS 13 then check to see if you have any updates available.

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rectifier
Newbie
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Message 3 of 3

Re: Other family members can cast from BT Sport App but I can't

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I updated recently to 13.1.2 so the latest version, and I initially thought that might be the cause.

However - having thought about this, I've just done a soft reset of the phone and this has fixed it.

Odd. Something to try if you come across the same problem.
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