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Beginner
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Message 1 of 8

PS4 BT Sport App - Log in issues

I’ve had access to BT Sport from my BT Mobile plan for a while now. I’ve downloaded the BT sport app for PlayStation 4 but I’ve can’t log in despite;

  • Double-checking my log in and resetting my password
  • uninstalling and reinstalling the app multiple times
  • Uninstalling the app on other devices

Every time I try to log in it doesn’t give us a error message or anything... just a screen with Harry Kane on advising us ’how to watch’... but if I get my log in details wrong it does stop going to that screen to try to log in again.

Can anyone help? I’m hoping I’ve missed something obvious!

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7 REPLIES 7
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Expert
1,430 Views
Message 2 of 8

Re: PS4 BT Sport App - Log in issues

You're subscription may only give you access to the mobile app and not the full app.

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Beginner
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Message 3 of 8

Re: PS4 BT Sport App - Log in issues

Mine won’t work either, rang by and was advised the PS4 app doesn’t work , anyone know if this is correct 

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Expert
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Message 4 of 8

Re: PS4 BT Sport App - Log in issues

@graham1878  if you have your BT Sport app access via a mobile deal, you won't have access to the full app. You'll only have access to the mobile app with no casting facility

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Beginner
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Message 5 of 8

Re: PS4 BT Sport App - Log in issues

I have 4K tv deal and 3 mobiles it’s never worked on PS4 or Samsung app for me ... no one understands when I call up for help 

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Beginner
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Message 6 of 8

Re: PS4 BT Sport App - Log in issues

D8B6F435-B988-48C3-821D-1D07F98B4471.jpeg

That’s all I get after I have logged in  

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Beginner
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Message 7 of 8

Re: PS4 BT Sport App - Log in issues

05618A28-BF96-49B5-8ACF-CFC286922586.jpeg

That’s all I get on both after log in .. I have  a 4K subscription and 3 mobiles with Bt sport 

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Expert
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Message 8 of 8

Re: PS4 BT Sport App - Log in issues

I think they've updated the app so you could he on a old version. Uninstall it and redownload it from the store

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