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DominicD
Beginner
1,879 Views
Message 1 of 14

Persistent VC019 error with BT Sport on Amazon Fire Stick

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I have a persistent VC019 error on the BT Sport app on latest gen Amazon Fire Stick. It was working yesterday. I have:

Restarted the stick, the tv and the rooter. 
Reinstalled the BT Sport App on the stick.

Checked connection speed (120mb/s on Virgin Media)

Tried alternative HDMI port

Still get the error. 

Please help!

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13 REPLIES 13
DarrenDev
BT Sport Expert
1,859 Views
Message 2 of 14

Re: Persistent VC019 error with BT Sport on Amazon Fire Stick

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Sorry about that @DominicD - the 3 newest devices didn't cope at all well with our Ultimate channel today. I'm currently investigating why, and will make sure it's sorted before our next BT Sport Ultimate event.

DominicD
Beginner
1,825 Views
Message 3 of 14

Re: Persistent VC019 error with BT Sport on Amazon Fire Stick

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Hi there,

problem still exists and only on BT Sport Ultimate. 

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DarrenDev
BT Sport Expert
1,814 Views
Message 4 of 14

Re: Persistent VC019 error with BT Sport on Amazon Fire Stick

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The fix for this issue was released this morning, and devices should have picked it up on next app launch.

I can see 35 people who are still experiencing VC019 this evening on the new Amazon devices, and they're all devices where the app hasn't restarted itself.  If you press back a few times to quit the app and then launch it again, it should work fine.

Sorry for the inconvenience.  I'll check out why some apps failed to restart.

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DominicD
Beginner
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Message 5 of 14

Re: Persistent VC019 error with BT Sport on Amazon Fire Stick

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You’re right! All working after a restart of the app. Thanks. 

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DarrenDev
BT Sport Expert
1,807 Views
Message 6 of 14

Re: Persistent VC019 error with BT Sport on Amazon Fire Stick

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Phew! Thanks for confirming.

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DominicD
Beginner
1,772 Views
Message 7 of 14

Re: Persistent VC019 error with BT Sport on Amazon Fire Stick

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Getting the error again with BT Sport Ultimate......

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DarrenDev
BT Sport Expert
1,769 Views
Message 8 of 14

Re: Persistent VC019 error with BT Sport on Amazon Fire Stick

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Could you send me the BT ID you're logged into the app with please @DominicD  ... I'll check the specific reason for your VC019 tonight.

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DominicD
Beginner
1,767 Views
Message 9 of 14

Re: Persistent VC019 error with BT Sport on Amazon Fire Stick

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Sure.

*email address removed*

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DarrenDev
BT Sport Expert
1,761 Views
Message 10 of 14

Re: Persistent VC019 error with BT Sport on Amazon Fire Stick

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Thanks - I should have said to DM me the BT ID. I've removed it from your message to keep it private.

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