I am having an intermittent problem with all three BT Sport HD channels via Sky (BTSport1,2 and ESPN HD)
Quite frequently I get major picture break-up & pixilation, sometimes it drops completely with a message saying ‘no satellite signal is being received……..’
This ONLY happens on the BT HD channels, if I switch to any other channel (even when I’ve got a satellite signal error message), everything is fine.
I have called the BT help line a number of times to report this, and followed their checks every-time, this usually (but not always) involves me checking other channels on the same transponder (376), then me confirming everything is ok, then they try a reset, but I still have the same issue.
I‘ve also had a Sky engineer out the check over the system; dish alignment, LNB, cables etc. and everything is fine.
So I’m now in a situation where BT say it’s Sky’s issue, and Sky say it’s a BT issue, meanwhile I’m paying through the nose for a service I can’t use.
My next step will be to cancel the service, but I suspect an argument and possible legal action will ensue as I signed up to a 12month contract, so I’d rather the problem was fixed tbh.
Can anyone offer any advice or suggestions please?
Thanks in advance.
What are the weather conditions like when the picture breaks up? Is it cloudy? Is there a clear sky when the picture is fine? If so this points to a weak signal. BT Sports HD channels come via the Eutelsat "Hot Bird" satellite, rather than Astra, so this may be the reason. See here:
If your dish is correctly aligned to the satellite, with no issues with wiring or LNB, then you may need a slightly larger dish (80cm if you have a 60cm dish at present).
PS I'm glad I ditched satellite TV years ago, more trouble than they're worth.
Things have moved on since I left, so I couldn't recommend a particular LNB. I would recommend going for an 80cm dish if you can, not always practical I know from experience, but that way any issues during heavy rain will be minimised.
I think your barking up the wrong tree. for most of the UK a 60cm or zone 2 dish will give almost no rain drop out, except in the extreme north.
The LNB thing is a myth from a poor sky installer. The LNB is ether Faulty, performance degrading with age, or it's fine.
My Advice would be to remove all DECT cordless phone equpment away from your sky equipment and cabling , or all the sky cabling from the dect equpiment.
Since BT sport HD moved to 11603MHZ , that puts the Satellie signal comming down the cable ( IF frequency) @ 1830-1870 which is close enough of the dect frequency range for this to be an issue. A Dect signal will leak into the satellite cable if too close or the satellite cable sheilding is damaged.