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Pinkdino
Newbie
815 Views
Message 1 of 10

Please HELP - BT Business user - Want Sky to access BT Sports

Hi ,

 

I have been backwards and forwards to the wonderful, yet seemingly confused BT call centre in regards to my issue, which has not been resolved.

 

I live in a house in which the owner receives BT Business broadband.

 

I quote from my support email (apologies, the spelling is not mine !) - 25/07/2013 "Bt vision is not availale on business broadband But if you sky you will be able to order BT Sports on Sky,Please contact BT sport Sales Team on 0800 800 801"

 

OK, so I rang the callcentre - "Do you have BT products ?"

 

"Yes I have Business Broadband. I have checked and your support email stated said I can not have the service for free."

 

This went backwards and forwards for about ten minutes, and we couldn't get any understanding between ourselves.

 

BT Sport website packages state - "New to BT" ie, we'll give you broadband + TV free = I HAVE BT BUSINESS BROADBAND or "Have BT already" - which I have been told is incompatible due to BT BUSINESS BROADBAND use.

 

Please HELP (quite urgent as the Womens football kicks off again in under 2 weeks)

 

pinky

 

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9 REPLIES 9
geo1986
Aspiring Expert
808 Views
Message 2 of 10

Re: Please HELP - BT Business user - Want Sky to access BT Sports

Sorry I cannot understand your message.  Can you clarify what happened in the conversation with the call centre?

 

I cannot understand what you mean about the BT website either.  I thought you couldnt get BT Sport through BT Business broadband (I could be wrong).

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MartinH
Expert
795 Views
Message 3 of 10

Re: Please HELP - BT Business user - Want Sky to access BT Sports


@Pinkdino wrote:

Hi ,

 

I have been backwards and forwards to the wonderful, yet seemingly confused BT call centre in regards to my issue, which has not been resolved.

 

I live in a house in which the owner receives BT Business broadband.

 

I quote from my support email (apologies, the spelling is not mine !) - 25/07/2013 "Bt vision is not availale on business broadband But if you sky you will be able to order BT Sports on Sky,Please contact BT sport Sales Team on 0800 800 801"

 

OK, so I rang the callcentre - "Do you have BT products ?"

 

"Yes I have Business Broadband. I have checked and your support email stated said I can not have the service for free."

 

This went backwards and forwards for about ten minutes, and we couldn't get any understanding between ourselves.

 

BT Sport website packages state - "New to BT" ie, we'll give you broadband + TV free = I HAVE BT BUSINESS BROADBAND or "Have BT already" - which I have been told is incompatible due to BT BUSINESS BROADBAND use.

 

Please HELP (quite urgent as the Womens football kicks off again in under 2 weeks)

 

pinky

 


It's only free for residential customers. If you have business broadband you won't get the channels for free. 

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Pinkdino
Newbie
772 Views
Message 4 of 10

Re: Please HELP - BT Business user - Want Sky to access BT Sports

That's very helpful. As my original statement said "Bt vision is not availale on business broadband"

 

All I want to know is : how do I buy the BT Sport on my Sky WITHOUT buying a broadband package ?

and : how much does it cost ?

 

 

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Guru
766 Views
Message 5 of 10

Re: Please HELP - BT Business user - Want Sky to access BT Sports

Then its £12 pm and a one off £15 activation http://www.bt.com/sport/3-ways-to-watch-bt-sport.html

Your original post was not clear what you were asking.
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MartinH
Expert
761 Views
Message 6 of 10

Re: Please HELP - BT Business user - Want Sky to access BT Sports


@Pinkdino wrote:

That's very helpful. As my original statement said "Bt vision is not availale on business broadband"

 

All I want to know is : how do I buy the BT Sport on my Sky WITHOUT buying a broadband package ?

and : how much does it cost ?

 

 


As someone else said, your message wasn't very clear so people gave you the help they thought you wanted.

 

 

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Moderator-Retired
757 Views
Message 7 of 10

Re: Please HELP - BT Business user - Want Sky to access BT Sports

I believe this will be the specific form you'll need to fill out to get it added to your Sky package.

Dean
BTCare Community Mod

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Pinkdino
Newbie
741 Views
Message 8 of 10

Re: Please HELP - BT Business user - Want Sky to access BT Sports

Thanks very much.

 

What is the activation cost all about ?

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Distinguished Sage
Distinguished Sage
736 Views
Message 9 of 10

Re: Please HELP - BT Business user - Want Sky to access BT Sports

this thread is just further down  http://community.bt.com/t5/BT-Sport/quot-One-off-15-activation-fee-quot/td-p/932508



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Distinguished Guru
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Message 10 of 10

Re: Please HELP - BT Business user - Want Sky to access BT Sports


@Pinkdino wrote:

Thanks very much.

 

What is the activation cost all about ?


The channel is encrypted.  BT have to contact Sky to get the channel added to your decoder card.  That's what the charge is for.

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