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Scottiemcd
Beginner
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Message 1 of 12

Problem getting a at Sport on TV

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Need help or guidance on this one. Recently upgraded my package to fibre optic unlimited and until tonight I had no BT Sport channels listed (overcame this by reinstalling channels and now they are all ther) when I select any of the channels it tells me to subscribe when as far as I am aware I have already, there is no activation option in my but when I go into the BT sport section, but I am pretty sure I did that at the beginning when I first got the original BT package prior to upgrading. I can access BTSport online through the app, but want to watch it on TV. Been scouring the site for ages looking for help with no joy.

Thanks Scott.
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Distinguished Guru
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Message 2 of 12

Re: Problem getting a at Sport on TV

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You need to follow the instructions to subscribe to get it activated


BTLife | 1967 Plus Radio | 1000 Classical Hits
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Scottiemcd
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Message 3 of 12

Re: Problem getting a at Sport on TV

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What instructions?

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Distinguished Guru
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Message 4 of 12

Re: Problem getting a at Sport on TV

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What appears when you go to the sports channel eg BT sports 1


BTLife | 1967 Plus Radio | 1000 Classical Hits
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Scottiemcd
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Message 5 of 12

Re: Problem getting a at Sport on TV

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It just comes up tell me I need to subscribe, which I believe I have already.
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Distinguished Guru
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Message 6 of 12

Re: Problem getting a at Sport on TV

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Is this on SD or HD


BTLife | 1967 Plus Radio | 1000 Classical Hits
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Scottiemcd
Beginner
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Message 7 of 12

Re: Problem getting a at Sport on TV

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Just the normal channel, not HD
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Scottiemcd
Beginner
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Message 8 of 12

Re: Problem getting a at Sport on TV

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Just tried it again and I first got "set up channel" followed by the "loading" screen which takes a 2-3 minutes then this time it says, "there's a problem showing this channel so we need to talk to you. Error cod BTV-251
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Telecom89
Recognised Expert
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Message 9 of 12

Re: Problem getting a at Sport on TV

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Have you tried changing to another channel and then back to the 'problem' channel?

 

I've seen a similar issue when moving channels from an old to a new YouView box.

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Distinguished Guru
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Message 10 of 12

Re: Problem getting a at Sport on TV

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If after completely rebooting the box and router and it still doesn't work then you probably do need to contact them.
I assume you are using a BT Hhub?


BTLife | 1967 Plus Radio | 1000 Classical Hits
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