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Jon1988
Beginner
132 Views
Message 1 of 10

Problem loading video content on BT

I am trying to view video content on BT sport App on a Samsung TV. Live BT sport works fine but when I try and view highlights they will not load stating problems loading content. I have reinstalled the app without success. Any ideas?

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9 REPLIES 9
Distinguished Guru
Distinguished Guru
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Message 2 of 10

Re: Problem loading video content on BT

Hi @Jon1988 

Can you give an example of the content that  isn’t loading,

please be as precise as possible in the  content as there an be several variants of highlights that can be available.

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Jon1988
Beginner
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Message 3 of 10

Re: Problem loading video content on BT

Hello,

Any content that is not live will not load. I have tried most videos on the app.

It comes up with a message after a while

 

"Theres been a problem

Sorry, were having trouble playing this right now. Please check your internet connection.

TP967"

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Distinguished Guru
Distinguished Guru
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Message 4 of 10

Re: Problem loading video content on BT

@Jon1988    is this a recent problem , ie did it work normally  before ?

(my highlights play normally this morning on the Samsung TV BT Sport app)

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Jon1988
Beginner
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Message 5 of 10

Re: Problem loading video content on BT

Hello, 

Yes it is a recent issue. It was working fine yesterday morning and issue presented itself yesterday afternoon 

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V_Meldrew
Recognised Expert
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Message 6 of 10

Re: Problem loading video content on BT

Have you checked your network connection on the TV from Settings/ Network/Status when the problem occurs?

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Jon1988
Beginner
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Message 7 of 10

Re: Problem loading video content on BT

Hello,

Yes I have, shows that the TV is connected. I can fail at loading a video and straight after play the live channel.

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V_Meldrew
Recognised Expert
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Message 8 of 10

Re: Problem loading video content on BT

In order to eliminate your connection and router, try doing the same thing on a laptop, smartphone or tablet and see if that works

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Jon1988
Beginner
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Message 9 of 10

Re: Problem loading video content on BT

Hi,

Just loaded up all content fine on my mobile (using the same wireless connection as the TV).

Is this a common issue?

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V_Meldrew
Recognised Expert
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Message 10 of 10

Re: Problem loading video content on BT

I couldn't say, but it seems from that that the problem is either with the TV or any intermediate network device ( e.g. power line converter) that you may be using

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