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Beelzebean
Beginner
1,409 Views
Message 1 of 8

Problems activating the online player and app

Hi,

Im having trouble activating the BT sport app and online player

I can log in to myBT ok then select my phone line,  I then get a page saying please wait while we check your details this may take a few moments,we need to run a few checks to make sure you get the best possible service blah blah, then i get a page saying

 

Sorry theres been a technical error but you can still place your order online

then it lists a load of stuff that i dont want to do such as revert my callls back to BT which they already are

 

it says

Ref# CON-0113

  at the bottom

 

Any insight as to what is wrong will be appreciated, as the thought of calling customer services brings out a cold sweat based on previous experience

 

Thanks

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7 REPLIES 7
TRUDDERZ
Aspiring Contributor
1,370 Views
Message 2 of 8

Re: Problems activating the online player and app

Hey Beelzebean,

Sorry I can't help but I think I'm in the same situation as you.

Getting this page when trying to activate the app and online player. 

BTSORDER

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bazz02
Aspiring Expert
1,358 Views
Message 3 of 8

Re: Problems activating the online player and app

Yep same here,

But if you have just ordered BT sport it does take time to register on your MY BT.

So Im told.

 

Barry

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Beelzebean
Beginner
1,345 Views
Message 4 of 8

Re: Problems activating the online player and app

@Trudderz

thanks for replying, yeah thats the page that im fed up with seeing, its good to know that there are others with the same issue.

ill give customer services a ring tomorrow and try to get some sense although im not anticipating much help, post here if you manage to make any progress

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TRUDDERZ
Aspiring Contributor
1,243 Views
Message 5 of 8

Re: Problems activating the online player and app

Hello Beelzebean,

Have you had any success with this?

I've been on to BT and keep getting passed from one department to another until I end up back with who I started...

Doesn't look like its only us, been following these other threads but no real sollution.

Can't get app for PC
I can't get the BTSports app
Error registering for bt sport
HELP cannot activate BT Sport!!! 😞
Ref# CON-0113 error when trying to log in
Trying to add BT Sport to Sky - There's been a technical error - Ref# CON-0113

Trying the @BTCare twitter team now.

Fingers crossed Smiley Wink

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bazz02
Aspiring Expert
1,233 Views
Message 6 of 8

Re: Problems activating the online player and app

Guys
Just keep trying.I was the same and then bingo
Was able to set up app and online viewing.
Took a whole weekend.
Now just waitng for my viewing card for Bt vision as noone offered me multicast.
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Beelzebean
Beginner
1,180 Views
Message 7 of 8

Re: Problems activating the online player and app

@Trudderz, no, no luck yet, I was on hold for 45 mins on Sunday when I finally got to speak to someone I got cut off mid conversation, and haven't bothered since,I have been following those other threads as well.

@ Bazz02 to be clear, you were getting getting the same error page as us? REFCON0113 ?
And then it suddenly let you register
If this is the case then I suppose it's good news and I will keep trying,
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Telboy62
Aspiring Expert
1,172 Views
Message 8 of 8

Re: Problems activating the online player and app

bazz,  they cant offer muliticast if your exchange isn't enabled for it. Do you have infinity? If so, then you shoudn't NEED  a viewing card.

 

Telboy.

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