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rsb1993
Beginner
767 Views
Message 1 of 5

Problems getting BT Sport on second sky box- We couldn't find your Sky viewing card

Hello

 

I am trying to take advantage of the offer of free for 3months bt sport on a second sky box (my main box as I've already got bt sport on one of my multiroom boxes). I tried to process this online but I get an error message saying "We couldn't find your Sky viewing card.  Please double check the card number you have entered and try again."

 

I then called BT Sport to try and order over the phone and they said that the sky viewing card number isn't registered to my address and to call sky. However, when I called sky, they said that the card is registered to my address and bt should sort it out. I believe sky because I've been at my address for at least 10 years and my sky viewing card hasn't changed!

 

Can someone please help? I want to get bt sport ready for the europa league final in hd on wednesday!

 

Kind Regards

Raj

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Problems getting BT Sport on second sky box- We couldn't find your Sky viewing card

Hi @rsb1993 Sorry you are not able to get BT Sport on the second box set up.

 

It is unlikely we will get to you in time for the Eurpoa League Final but if you still want to go ahead with the second box subscription we will be happy to help get this set up for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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gomezz
Recognised Expert
704 Views
Message 3 of 5

Re: Problems getting BT Sport on second sky box- We couldn't find your Sky viewing card

One option would be to cast it from your mobile device using a Chromecast stick or similar.
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rsb1993
Beginner
581 Views
Message 4 of 5

Re: Problems getting BT Sport on second sky box- We couldn't find your Sky viewing card

Hi John

 

Sorry I haven't been back in touch about this. I would like to have this problem sorted so that when the new premier league season arrives in August, I can get this order without any trouble.

 

I tried to contact yourself but when I press on your username, there isn't a "contact the mods" option. Are you able to help at all?

 

Kind Regards

Raj

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Moderator
Moderator
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Message 5 of 5

Re: Problems getting BT Sport on second sky box- We couldn't find your Sky viewing card

Hi @rsb1993 and thanks for posting

 

Can you please try the link in my profile?

 

Cheers

 

David

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