I recently recorded 2 games on Saturday as love college football. My hub is 18 months old, I've had recordings stop in the past, or not record at all and on Saturday one game recorded for 25 seconds, the other didn't record at all.
I rang up about other recordings not being successful and they told me
1 they don't know what the cause is
2 all they can do is send out a new box meaning I lose my current recordings.
Any suggestions? I'm paying alot for a not very good service. Not good enough BT!
I have a G4 recordable box and a BT Sport Hub 2
The programmes Ive had issues with were as follows:
BT Sport 3 Alabama @ Arkansas....recorded 25 seconds
BT Sport 4 NC State @ Clemson. failed to record
In the past couple of weeks the following have also had issues:
BT Sport 1. Collingwood v Sydney Swans....last hour of game failed to record.
If you could offer any advice / expertise I would really appreciate it.
On Saturday the World Padel Tour programming would have overrun its original schedule EPG slot on Bt Sport 3. That probably resulted in the following programme not being broadcast and perhaps some filler programming added before they got back onto the live College Football at around 8:30. I suspect those events contributed to your 25 second recording. The EPG on the Bt Tv box did not seem to alter or be updated but suffice to say it didn’t match the actual broadcast programming in the lead upto 8:30.
Don,t have any view on the later BT Sport 4 non record.
General observation currently the BT Tv Box Pro has accurate recording capability for the BT Sport channels whereas the earlier boxes do not. That would mean the earlier boxes would record based upon EPG timings whereas the BT Tv Box Pro would work off data supplied for each programme that should enable an accurate recording to take place. My own user experience to date is that does work well on some programming but there are still issues on significantly extended or reduced programming and also the recording on programming on those channels that follow events that have had their scheduled durations significantly altered.
Thanks for your well informed and explained message. It all makes sense and seems that if the programme before overruns then that would impact my recording.
Thank you again, much more helpful than BT phonecalls.