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Newbie
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Message 1 of 4

Ps4 app dark image issue

Hello, 

 

The picture quality of BT sport is very dark when I stream through my Ps4 app. As a work arround I have just been casting through my mobile but would like to know if anyone else has the same issue.?

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Newbie
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Message 2 of 4

Re: Ps4 app dark image issue

I have this problem when viewing full screen in the online player.

When you hover over it with your mouse it goes dark, and in full screen this never goes away again.

Tried it on both Chrome and Firefox and ther same thing happens.

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Recognised Expert
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Message 3 of 4

Re: Ps4 app dark image issue


@Reezyywrote:

Tried it on both Chrome and Firefox and ther same thing happens.


Download the BTSport app from the Microsoft Store and use that.

Can't see how you need Chrome or Firefox! The app runs standalone on your desktop. Super quality.

https://www.bt.com/sport/features/download-the-new-look-bt-sport-app-for-your-device-today 

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Newbie
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Message 4 of 4

Re: Ps4 app dark image issue

Not seeing any desktop links. Looks like the new app is phone or tablet only.
Watching a live channel is fine.
It's only catchup where it is a problem. The overlay of the pause and skip/rewind 10 seconds is what makes it darker. Even though the buttons go away, the darkness remains.
When not full screen it goes lighter when the cursor moves off the screen.
Here's an example link:
https://www.bt.com/sport/watch/video/catch-up/2020/may/ufc-fight-night-smith-v-teixeira
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