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alexanderbrady
Beginner
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Message 1 of 15

Re: BT Sport 1 doesn't work online or on app

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Hi

 

I have been unable to see BT Sport 1 for about 6 weeks.

 

I can login.  (Confirmed by the fact that it then give me the option to Log Out.)

 

I try for BT Sport 1 and get a Grey screem with a spining disc.  I have checked if I have the lastest version of Flash and have Silverlight set to always activate.

 

But getting nowhere.  Then to add insult to injury get a mail from BT telling me the charge is going up.

 

LIVERPOOL v ARSENALis next up.  I would like to watch it.

 

AJB

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BT Sport Expert
BT Sport Expert
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Message 2 of 15

Re: BT Sport 1 doesn't work online or on app

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Hi @alexanderbrady,

 

Just to confirm is it only BT Sport 1 you're having the issue with? If so, could you check your DNS settings as described above please?

Sport expertColinB
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I am a BT Employee and an expert on BT Sport queries. I am here volunteering my own time to give advice and help, where I can, on BT Sport queries. Go here for more info.
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alexanderbrady
Beginner
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Message 3 of 15

Re: BT Sport 1 doesn't work online or on app

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Hi.  Apologies for the delay.   Only just got back to this.  You may have to guide me here as I am not particularly technical when it come to this stuff.

 

If I run the following:

 

nslookup t2-btsport-live-hls-prod.akamaized.net

nslookup t1-btsport-live-hls-prod.akamaized.net

 

in the CMD window.   I get the following:

 

Server bthub.home

Address: 192.............

 

Non-authoritive answer:

Name:.................

Addresses:.....................

Aliases:  t2-btsport-live-hls-prod-akamized.net

 

Still getting the spinning disc.  About to go out to watch the game elsewhere.

 

I have watched on this Laptop many times. It is a Tochiba with Intel Core i5 processor with about 10TB of memory and 4TB of RAM. That may sound as if I know something about this stuff but I am really out of my depth most of the time if it gets technical.

 

Thank you for your help.  I am sure we will get there. 

 

AJB

 

 

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BT Sport Expert
BT Sport Expert
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Message 4 of 15

Re: BT Sport 1 doesn't work online or on app

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Hi,

 

You will need to run those commands seperately, for it to check correctly.

 

Please paste both outputs, and we'll be able to confirm for you in full (there is no sensitive info in output)

 

Regards DJ

BT Sport expertBT Sport @ BT Tower
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alexanderbrady
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Message 5 of 15

Re: BT Sport 1 doesn't work online or on app

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Hi.  Thank you for your reply. 

 

This is the result from putting that sode in seperately.

 

c:\Windows\System32.nslookup t2-btsport-live-hls-prod.akamaized.net

Server: bthub.home

Address:192.168.1.254

 

Non-authoritative answer:

Name: a1885.w56.akamai.net

Addresses: 81.150.22.16

81.150.22.7

Aliases: t2-btsport-live-hls-prod.akamaized.net

 

c:\Windows\System32.nslookup t1-btsport-live-hls-prod.akamaized.net

Server: bthub.home

Address:192.168.1.254

 

Non-authoritative answer:

Name: a917.w56.akamai.net

Addresses: 109.159.157.138

109.159.157.136

Aliases: t1-btsport-live-hls-prod.akamaized.net

 

c:\Windows\System32>

 

As you will have gathered the memory on my Toshiba is 1TB and the RAM 4GB.  Apologies for my ignorance.

 

Alex

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BT Sport Expert
BT Sport Expert
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Message 6 of 15

Re: BT Sport 1 doesn't work online or on app

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Hi,

 

The results are as expected. Are you able to try BT Sport 1 using one of our apps on iPhone or Android? this will help isolate where the problem is.

 

DJ

BT Sport expertBT Sport @ BT Tower
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BT Sport Expert
BT Sport Expert
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Message 7 of 15

Re: BT Sport 1 doesn't work online or on app

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Also if your PC is Windows 10 there is an app available, you could try that too.

 

DJ

BT Sport expertBT Sport @ BT Tower
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alexanderbrady
Beginner
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Message 8 of 15

Re: BT Sport 1 doesn't work online or on app

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Hi

 

Thank you for your reply. 

 

Where do I find said APPs?  I have tried to watch BT sport on my IPAD but was unable.   Whilst I have an I Phone it is an IP5 so may not have the most up to date OS.  I think it would be best to stick with the PC and Windows 10 adjustments.

 

Regards

 

Alex

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BT Sport Expert
BT Sport Expert
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Message 9 of 15

Re: BT Sport 1 doesn't work online or on app

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Hi,

 

you can find the IOS app for BT Sport here:

 

BT Sport on the App Store - iTunes - Apple

 

and android here:

 

BT Sport – Android Apps on Google Play

 

DJ

BT Sport expertBT Sport @ BT Tower
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alexanderbrady
Beginner
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Message 10 of 15

Re: BT Sport 1 doesn't work online or on app

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Thanks for your reply.

 

And the Windows 10 Fix ?

 

AJB

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