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Kervi
Beginner
580 Views
Message 1 of 14

Re: Can't use the BT TV app or log in online to watch BT TV

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Keep getting error code gj931 when I try and login into the app..have phoned and done online chat so many times but no one at BT can fix it. I can log into my by account ok just not the app. Plz help
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Recognised Expert Dean007
Recognised Expert
542 Views
Message 2 of 14

Re: Can't use the BT TV app or log in online to watch BT TV

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Hi @Kervi

can I just check if you have the app currently registered to any device and do any of them allow you to log in?

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Kervi
Beginner
528 Views
Message 3 of 14

Re: Can't use the BT TV app or log in online to watch BT TV

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I have never logged into the app before. Had TV max for 2 weeks so never logged in..have tried from different phone but same error cide
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Recognised Expert Dean007
Recognised Expert
522 Views
Message 4 of 14

Re: Can't use the BT TV app or log in online to watch BT TV

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Hi @Kervi

Thanks for posting back. As you have tried calling and using chat and still getting the error, we can ask the moderators to see if they know what the error code is and if they can help, or find a man who can Smiley Happy

They will post here shortly but are fairly busy so you may need to check back

Moderator
Moderator
506 Views
Message 5 of 14

Re: Can't use the BT TV app or log in online to watch BT TV

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Hi @Kervi Sorry you are unable to get the BTTV App to work and have been unable to get the issue resolved when you called.

Have you tried to uninstall and reinstall the App to see if that worked? Also can you clarify if the devices you have tried are Andriod or Apple devices.

Cheers
John

Community ModeratorJohnC
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Kervi
Beginner
496 Views
Message 6 of 14

Re: Can't use the BT TV app or log in online to watch BT TV

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It's an android have tried on two android phones and a Apple iPhone 6.. have done everything.. can Access my account ok just not app..
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Moderator
Moderator
484 Views
Message 7 of 14

Re: Can't use the BT TV app or log in online to watch BT TV

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Hi @Kervi Thanks for checking that and confirming what you have done. 

Drop us over your details and we will be happy to help you get this fixed. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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Kervi
Beginner
473 Views
Message 8 of 14

Re: Can't use the BT TV app or log in online to watch BT TV

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Can't find contact the mods. Just says message?
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Moderator
Moderator
469 Views
Message 9 of 14

Re: Can't use the BT TV app or log in online to watch BT TV

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Hi @Kervi Sorry my error. It is there now.

Cheers
John

Community ModeratorJohnC
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Moderator
Moderator
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Message 10 of 14

Re: Can't use the BT TV app or log in online to watch BT TV

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Hi @Kervi sorry for the delay in getting to your case. @StephanieG was calling earlier as the latest notes on your fault are from our specialist team confirming this should be fixed now. Can you let us know whether that's the case, and if you're still having trouble with your BT TV app we'll get this investigated further?

Cheers
John

Community ModeratorJohnC
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Help others by clicking on ‘Mark as accepted solution’
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