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doppo118
Beginner
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Message 1 of 11

Ref# CON-0003 Error when trying to order BT Sports with discount

Hi,

 

I bought the wowcher to get half price BT Sports on Sky for 12 months. I put my viewing card number in and postocde and then clock through and it comes up with this error.

 

I tried online chat and they told me to call up. When I call up, nobodoy knows what is going on and because I got it through Wowcher, they don't want to help/don't understand. I just want to activate the half price offer.

 

Can somebody help?

 

Thanks

James

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10 REPLIES 10
Moderator
Moderator
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Message 2 of 11

Re: Ref# CON-0003 Error when trying to order BT Sports with discount

Hi @doppo118

Welcome to the community and thanks for your post!

Sorry for the problems you're having activating the discount you signed up for through Wowcher.  I appreciate the time you have spent trying to sort this out so you can send us over your details and we'll help with this from here.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

Community ModeratorRobbieMac
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pjc67
Beginner
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Message 3 of 11

Re: Ref# CON-0003 Error when trying to order BT Sports with discount

@RobbieMacI'm getting exactly the same error as @doppo118 Should i try livechat/ calling up or am I going to get the same response? 

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pjc67
Beginner
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Message 4 of 11

Re: Ref# CON-0003 Error when trying to order BT Sports with discount

@doppo118 You got further than I did. Live chat advised me to contact Wowcher as it’s nothing to do with BT. Hoping @RobbieMac is the knight in shining armour!! Peter

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Moderator
Moderator
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Message 5 of 11

Re: Ref# CON-0003 Error when trying to order BT Sports with discount

Hi @pjc67

Thanks for posting and I'm sorry you're having the same issue.

We can help you too.  Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

Community ModeratorRobbieMac
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Moderator
Moderator
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Message 6 of 11

Re: Ref# CON-0003 Error when trying to order BT Sports with discount

@pjc67 Hi Peter, I called there but missed you. Can you post back to let me know if you're happy this is now sorted?

Community ModeratorNeilO
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pjc67
Beginner
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Message 7 of 11

Re: Ref# CON-0003 Error when trying to order BT Sports with discount

Hi Neil,

Sorry, I was on work call when you rang. Yes, it appears to be all sorted now. Immense thanks for all your efforts in getting this resolved for me. 

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Moderator
Moderator
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Message 8 of 11

Re: Ref# CON-0003 Error when trying to order BT Sports with discount

@pjc67 That's great, I'm glad that I was able to help. 

Community ModeratorNeilO
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abbyw13
Beginner
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Message 9 of 11

Re: Ref# CON-0003 Error when trying to order BT Sports with discount

Hello,

I'm also having the same issue. Called BT support this morning but said couldn't help, need to call live chat. By the looks of it there's no point. How else can I redeem my voucher?

 

Thanks

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Stevie_b1975
Beginner
280 Views
Message 10 of 11

Re: Ref# CON-0003 Error when trying to order BT Sports with discount

Hi there, did this issue ever get resolved? I am having exactly the same problem if anybody can help please.
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