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RobSewards
Aspiring Contributor
422 Views
Message 51 of 98

Re: Samsung tv app freezing

Thanks for the reply Darren....I looked at the supported devices on the bt sport page and only mentioned samsung smart TV not Sony.....but this might be out of date or there might be a workaround. 

So if there is such a small group of us with this problem is your system sophisticated  enough to use the old protection on our apps? 

Or are we at the point where we decide to cancel BT Sport or buy a new TV?

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DarrenDev
BT Sport Expert
412 Views
Message 52 of 98

Re: Samsung tv app freezing

Sony isn't specifically called out because they're one of many manufacturers who use the Android TV / Google TV operating system - which you should see listed.

We're only as strong as our weakest link - when the new rules kick in, the old unprotected streams will be shut down. We're still working with Samsung to investigate this issue though - I'm hopeful that the cause will be found and fixed.
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Carlusha
Recognised Expert
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Message 53 of 98

Re: Samsung tv app freezing


@RobSewardswrote:

@Rob221 where do you select the different feeds? I did look about but couldn't find.....

On another note...went to curry's today to look at tvs even though I don't need a new tv. Presumably you still can't get had app on Sony?

 


Well, my BT Sport App works perfectly on both our Samsung and Sony TVs.  As for the Sony, it is 3 years old now.

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ruts66
Beginner
379 Views
Message 54 of 98

Re: Samsung tv app freezing

Morning All,

I have encountered this issue for the first time today whilst wanting to watch the live MotoGP coverage on my Samsung UE40F6740SBXXU via the BT Sport app on a Roku NOWtv decoder box.

After just a few seconds I get a frozen screen of scrambled green/pink lines with audio only.

I’ve performed system updates to both decoder and TV to no avail.

I hope BT can find a solution as I’m now limited to watching on a 4” iPhone screen.

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DarrenDev
BT Sport Expert
375 Views
Message 55 of 98

Re: Samsung tv app freezing

There haven't been any other reports of it happening on a Roku device @ruts66 - that'll be a completely different issue to the one being described in this thread. Best I can suggest at this point is trying a factory reset of the device. I'll ask the Roku team tomorrow if they have any other ideas.

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Carlusha
Recognised Expert
365 Views
Message 56 of 98

Re: Samsung tv app freezing


@ruts66wrote:

Morning All,

I have encountered this issue for the first time today whilst wanting to watch the live MotoGP coverage on my Samsung UE40F6740SBXXU via the BT Sport app


Your Samsung is a "proper" Smart TV. Why not simply download the  BT Sport app from the Store, provide your BT login details and away you go.

No freezes, no buffering, good footie and MotoGP.

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ruts66
Beginner
355 Views
Message 57 of 98

Re: Samsung tv app freezing

Hi Carlusha, BT Sport isn’t listed as an option within ‘More Apps’ on my particular Samsung model...
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Mark2049
Beginner
226 Views
Message 58 of 98

Re: Samsung tv app freezing

Same issue here watching on app via NOW tv box. I have a 2016 now tv box connected to a 2011 samsung in my sons room and the BT app works fine.  Ive got a 2016 now tv box connected to a 2015 sumsung in another room and the BT app live channels freeze after 30 secs and the audio carries on. Is there any update on the settings change done by BT effecting NOW tv BT apps. I stream all tv and have a over 200mbps download, sky sports, amazon, netflix etc all stream fine on multiple devices, only problem is BT sport live channels.

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DarrenDev
BT Sport Expert
221 Views
Message 59 of 98

Re: Samsung tv app freezing

This thread is very specifically about the Samsung app running directly on Samsung TVs.

There are no known issues with Roku devices behaving live this @Mark2049 - being connected to a Samsung TV wouldn't make a difference.

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Mark2049
Beginner
200 Views
Message 60 of 98

Re: Samsung tv app freezing

Okay Ill start a new topic then
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