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unabatedshagie
Aspiring Contributor
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Message 1 of 5

Since BT Sport was launched I've been unable to watch online.

I've tried all the suggestions; changing the time, running iCleaner, removing and re-installing Silverlight, downloading old versions of Silverlight. I've even tried unplugging my second monitor. I'm sure there are others I have tried.

 

I've had a BT technician remotely control my PC and they couldn't get it to work either.

 

This isn't just restricted to one computer. I've tried on my main desktop and my laptop. Hell, I even tried it on my work computer.

 

All three computers display the same 6030 unable to playback video err: VC019 error.

 

Am I just destined to have to find pirate streams for things I want to watch or is there a way anyone can think of that I might not have tried that would fix this.

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Distinguished Guru
Distinguished Guru
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Message 2 of 5

Re: Since BT Sport was launched I've been unable to watch online.

Which verson(s) of windows do you have ?

 

Also have you tried each of Chrome , Firefox and IE browsers ?

 

What broadband speed do you get ?

 

Has it ever worked ?

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unabatedshagie
Aspiring Contributor
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Message 3 of 5

Re: Since BT Sport was launched I've been unable to watch online.

All computers are running 8.1.

 

I've tried Chrome, Firefox and IE.

 

Broadband speed is 34 down roughly.

 

No, it's never worked on any machine I have access to.

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Distinguished Guru
Distinguished Guru
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Message 4 of 5

Re: Since BT Sport was launched I've been unable to watch online.

Try this. When you get to the video screen (the one with "Watch" and a yellow arrow) right-click the screen and click on "Silverlight". Under the Playback tab, uncheck both boxes. That's how I got Silverlight going on a new Windows 8.1 laptop, and it's been fine ever since even after re-checking the top box.

 

(If you use Firefox it might be an idea to switch to Internet Explorer to do this - I find that right-clicking the video screen in Firefox crashes Silverlight.)

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unabatedshagie
Aspiring Contributor
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Message 5 of 5

Re: Since BT Sport was launched I've been unable to watch online.

Nope. No joy.

Thanks though.
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