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Dekwood71
Aspiring Contributor
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Message 1 of 8

Sound and streaming issues

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I have no sound and the on screen motion speeds up every couple of seconds, im casting or using the app on the tv (sony bravia) any ideas? Its only on this tv as its fine on the other tvs in the house. I have deleted replaced the app, signed in and out with no luck... Grateful if anyone has any ideas I'm thinking its maybe a setting on the tv 

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Mallett94
Expert
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Message 2 of 8

Re: Sound and streaming issues

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What model of Sony TV do you have? I can provide you with Motion settings that will smooth out the judder you are seeing.

Also don't use the built in chromecast on the TV for BT Sport.
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Dekwood71
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Message 3 of 8

Re: Sound and streaming issues

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Hi and thanks for the reply i believe the model is KD-55XG9505, it has worked before so im not sure what has changed other than either phone or tv updates thanks again

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Mallett94
Expert
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Message 4 of 8

Re: Sound and streaming issues

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@Dekwood71
On the tv, if you haven't already, download the actual BT Sport app from the tvs google play store and sign int with your bt sport account credentials.
Try the following Motion settings on either the Custom or Cinema Picture mode on the tv.
Motionflow Custom, Smoothness 2, Clearness 1 (0 for HDR), Film mode Auto.
Dekwood71
Aspiring Contributor
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Message 5 of 8

Re: Sound and streaming issues

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Thanks again will give it a go tonight when im back from work, much appreciated 

Dekwood71
Aspiring Contributor
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Message 6 of 8

Re: Sound and streaming issues

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Unfortunately this didnt seem to solve the problem but many thanks 

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Hunter2660
Recognised Expert
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Message 7 of 8

Re: Sound and streaming issues

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Have you tried "rebooting" the TV. ie Hold the off/standby button down until the TV shuts down/starts up again. If you see what I mean. 

Dekwood71
Aspiring Contributor
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Message 8 of 8

Re: Sound and streaming issues

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Many thanks 👍 its now working as it should applied the above settings as Mallett94 advised and then just rebooted as you said ☺, many thanks to you both really appreciate your help.