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noopjay
Contributor
794 Views
Message 11 of 24

Re: The Athletic offer

Yes I've done all that on Chrome and Edge. 

I'm sure it's a problem with the offer itself. Seems strange that the other options work absolutely fine. 

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noopjay
Contributor
791 Views
Message 12 of 24

Re: The Athletic offer

In fact, now the offer isn't even there anymore!

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nik-halton
Contributor
738 Views
Message 13 of 24

Re: The Athletic offer

I see the offer on my BT Sport account page. When I log in to my account and look at the "your products" page for sport the carousel image appears but I also get no red button to reveal the code.

I've accessed the account pages on 2 different browsers on 2 different machines, on of which was completely clean - no adblocking or anything.

Please can someone help me understand how I get hold of my code? I can't even find a relevant "contact us" option for this. Searching "The Athletic" in the help centre returns no results.

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Brookstermax
Aspiring Contributor
694 Views
Message 14 of 24

Re: The Athletic offer

I have email inviting me to this Athletic offer which I would like. I can't see any link or offers from the MyBT part. Yet the email says I am eligible. 

I see I am not alone, can anyone on the BT side help with this? Cheers!

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holmesi
Beginner
667 Views
Message 15 of 24

Re: The Athletic offer

Hi, I am having the same problem.  I have contacted both BT and the Athletic who are saying the issue lies with the other!  Any help would be appreciated.

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nik-halton
Contributor
659 Views
Message 16 of 24

Re: The Athletic offer

Having now made this work, since my earlier post, you need to completely erase all your cookies for the BT website and go back to your homepage after accepting ALL cookies for this to work. So, in Chrome, go to:

chrome://settings/siteData?searchSubpage=bt  and basically hit the trashcan icon next to all variants there.

Then go back to the BT.com homepage and accept all cookies. The button to show your offer code should appear.

I then found I couldn't add the offer to an existing subscription so had to cancel it and create a new account but, hey ho.

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Brookstermax
Aspiring Contributor
645 Views
Message 17 of 24

Re: The Athletic offer

 

Thanks for the suggestion but clearing the cache (great instructions by the way) made no difference.

The same 3 existing offers including one for a mobile phone displayed but nothing about the Athletic offer.

Very frustrating, as I do actually want this offer. We have until 24 Aug for this offer I believe.

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imjolly
Distinguished Sage
Distinguished Sage
633 Views
Message 18 of 24

Re: The Athletic offer

@nik-halton 

I see you found the same solution I posted previously worked for you as well



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DarrenDev
BT Sport Expert
621 Views
Message 19 of 24

Re: The Athletic offer

Possibly a quicker option (but may not fix this issue - I'm not seeing the issue myself, so can't confirm) is to use this link: https://signin1.bt.com/btapps/logout

I use it on a frequent basis, as it clears down some of the larger cookies that bt.com sets, which cause issues on other BT sites. YMMV
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zulu17
Distinguished Guru
Distinguished Guru
589 Views
Message 20 of 24

Re: The Athletic offer

Offer simply doesn’t work.  a working order process is a basic requirement, no point in having plenty of promotions if you simply end up with frustrated customers  with bad experiences of the redemption and order process.

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