cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
muggles
Aspiring Contributor
1,035 Views
Message 1 of 6

The provided stream contains format errors VC034

Go to solution

When I start a BT sports app stream, the picture is green, runs for a few seconds then closes with the above message. 

Works fine on my Samsung galaxy s3, my Google nexus tablet but not on my android box. 

It was running fine until a recent update then this. 

Hugely annoyed and disappointed as yet again BT are letting me down. 

Please advise of a fix. 

0 Ratings
Reply
5 REPLIES 5
muggles
Aspiring Contributor
1,002 Views
Message 2 of 6

Re: The provided stream contains format errors VC034

Go to solution
Did I ask the wrong question?
I'm paying for this service and not receiving it, just like the 60mb download speed I was promised but never received.
Please pay me the courtesy of responding to my question.
Thank you.
0 Ratings
Reply
Moderator
Moderator
999 Views
Message 3 of 6

Re: The provided stream contains format errors VC034

Go to solution

Hi muggles,

 

Sorry about the delay getting back to you.  I'm afraid we don't offer support for the BT Sport app on android boxes.  

 

Neil

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
muggles
Aspiring Contributor
992 Views
Message 4 of 6

Re: The provided stream contains format errors VC034

Go to solution

Thanks for the reply, not to worry, my pc and laptop still work. 

0 Ratings
Reply
big_si_uk
Newbie
903 Views
Message 5 of 6

Re: The provided stream contains format errors VC034

Go to solution

Hi Muggles,

 

I had the same problem, and the same as you, received no support from BT, not even a reply to an email I sent them!

 

My workaround was to remove BTSport, then download an older version:

 

It works on my sumvision box, but remember to disable auto update :-).

 

Regards,

 

Si

 

PS Baffled how BT don't support android boxes, when it is the same as an android phone but without the mobile bit, just wifi?

0 Ratings
Reply
Colin_London
Recognised Expert
890 Views
Message 6 of 6

Re: The provided stream contains format errors VC034

Go to solution
Why baffled? Many android apps are developed and tested only on certain devices. It's not as regulated an environment as iOS.
0 Ratings
Reply