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muggles
Aspiring Contributor
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Message 1 of 6

The provided stream contains format errors VC034

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When I start a BT sports app stream, the picture is green, runs for a few seconds then closes with the above message. 

Works fine on my Samsung galaxy s3, my Google nexus tablet but not on my android box. 

It was running fine until a recent update then this. 

Hugely annoyed and disappointed as yet again BT are letting me down. 

Please advise of a fix. 

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muggles
Aspiring Contributor
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Message 2 of 6

Re: The provided stream contains format errors VC034

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Did I ask the wrong question?
I'm paying for this service and not receiving it, just like the 60mb download speed I was promised but never received.
Please pay me the courtesy of responding to my question.
Thank you.
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Highlighted
Moderator
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Message 3 of 6

Re: The provided stream contains format errors VC034

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Hi muggles,

 

Sorry about the delay getting back to you.  I'm afraid we don't offer support for the BT Sport app on android boxes.  

 

Neil

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muggles
Aspiring Contributor
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Message 4 of 6

Re: The provided stream contains format errors VC034

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Thanks for the reply, not to worry, my pc and laptop still work. 

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big_si_uk
Newbie
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Message 5 of 6

Re: The provided stream contains format errors VC034

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Hi Muggles,

 

I had the same problem, and the same as you, received no support from BT, not even a reply to an email I sent them!

 

My workaround was to remove BTSport, then download an older version:

 

It works on my sumvision box, but remember to disable auto update :-).

 

Regards,

 

Si

 

PS Baffled how BT don't support android boxes, when it is the same as an android phone but without the mobile bit, just wifi?

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Colin_London
Recognised Expert
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Message 6 of 6

Re: The provided stream contains format errors VC034

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Why baffled? Many android apps are developed and tested only on certain devices. It's not as regulated an environment as iOS.
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