Unable to cancel my BT sport monthly pass

[Jones2]

I have been trying for weeks to cancel my BT sport monthly pass. After I press cancel I get a red  message saying something has gone wrong, sorry the cancellation has not been successful. Please try again later. Is there any solution to this?

[NeilO]

Hi @Jones2 I'm sorry to see you're having problems cancelling your monthly pass. My colleague @DanielS has replied to your private message if you can get back to him on that he'll be happy to help.

Thanks

Neil

[ed_g]

@NeilO  / @DanielS  I have the exact same problem. 

I have tried to resolve through the general online chat function but they do not appear able to help.  Are you able to assist please.

[DanielS]

Hi @ed_g,

Welcome to the Community.

I am sorry that you weren't able to get help before now. I've sent you a private message with some information that I need. Drop me a reply when you can and one of my team will get back to you over the next few days.

Thanks
DanielS