I have failed over the last three days to contact BT over the phone in-spite of staying over the phone over 30 minutes each time. BT does not give any other way of communications. Any e-mail to firstname.lastname@example.org or email@example.com is bouncing back. There is no other email or postal addresses to send my request to. It is really unacceptable, even at this time we live in.
please delete your personal details as this is a public forum you post does not go to BT
They need to provide a website button to at least be able to pause BT Sport charges as Sky have done. Sky are earning lots of brownie points at the moment with their reaction to COVID-19 and I suspect word of mouth will result in a lot of migration away from BT. I am non-contract with BT TV and cannot get in touch to get services switched off, particularly BT Sport which has no live sport to watch, which is the only reason I have been retaining the service.
Because I am out of contract I do not wish to pay for the current reduced service. The plan was to come back for a new subscription when the live sports returns but now I am less inclined to do so
I called to cancel BT sport and now have an email with a totally new broadband/phone contract which I didn't ask for and they didn't tell me about! I certainly never agreed to it. And more expensive than before. Of course I now can't get through on the phone to query this. Bunch of crooks. I certainly won't renew BT sports with them when it becomes available again