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VICK2019
Beginner
674 Views
Message 1 of 9

Unable to order free BT TV App Extra

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HI 

 

I have an email for free BT app extra, however when I click the link and enter details it states that this order can not be placed online. Can you help?

Thank you

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8 REPLIES 8
Moderator
Moderator
665 Views
Message 2 of 9

Re: Unable to order free BT TV App Extra

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Hi @VICK2019,

Welcome to the Community and thanks for taking the time to post.

I have made your post into a new thread so that we can better deal with your issue.

Sorry that you have bee unable to order the free BT TV App Extra using the link in the email we went you. I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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Moderator
Moderator
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Message 3 of 9

Re: Unable to order free BT TV App Extra

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Hi @VICK2019,

Thank you for sending in your details. I'm sorry you've been unable to place your order online. I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today.

I've placed the order for the Free BT TV App Extra. This order is due to complete overnight tonight.

If you need anything else, please let me know.

Thanks

PaddyB

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VICK2019
Beginner
538 Views
Message 4 of 9

Re: Unable to order free BT TV App Extra

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Thank you. 

 

Trying out the app for the first time. While sending by TV from my phone to Chromecast I am unable to watch HD channels. It keeps telling me to turn on my box and watch them there. Is it not possible to watch HD through this method.

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Littlepjl
Beginner
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Message 5 of 9

Re: Unable to order free BT TV App Extra

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I’ve tried a few times to do this and i fill in my details and then nothing and when I go to my orders it shows as rejected. Have you managed to get it yet?

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Andy005
Expert
468 Views
Message 6 of 9

Re: Unable to order free BT TV App Extra

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Hi @Littlepjl 

I had my order rejected once, the cause in my case was the tick box to accept the T&C's. It's possible to 'tick' the box and the box fills dark grey, so I assumed that was okay and it allowed me to continue and complete the order process.

After the order was rejected I tried again, it took 3 clicks before I could get an actual tick to appear in the T&C's box, the order then completed. I'm not saying that this is stopping your order but it is worth checking that there is an actual tick in the box when going through the order process. It could also be that my order was rejected for another reason but I don't think so. 

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VICK2019
Beginner
450 Views
Message 7 of 9

Re: Unable to order free BT TV App Extra

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Hi

 

Mine got sorted by the moderator, who needed to place the order for me. So it is perhaps an idea to give BT a call if you want it done swiftly.

 

 

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Littlepjl
Beginner
443 Views
Message 8 of 9

Re: Unable to order free BT TV App Extra

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I got it sorted this morning I used the online chat and they got it sorted for me. Thanks

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Jazzon
Beginner
102 Views
Message 9 of 9

Re: Unable to order free BT TV App Extra

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I’m also unable to order app can u pm me and I will send u my details thanks Jas

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