Unable to swap sky card to sky q number

[MajorNibbles]

Hello,

I am having trouble swapping my bt sport from one sky number to another. I have tried multiple times and it says the card number doesn't exist!

Any help would be greatly appreciated.

Thanks,
Paul

[JohnC2]

Hi @MajorNibbles Sorry you are having a problem trying to swap your Sky Card number over. 

May I ask if this is due to an upgrade or home move of your service? Or is it just that Sky have issued you with a new up to date card?

Cheers

John

[MajorNibbles]

Hi John,
It's due to a new box that I want to put my bt sport onto, I left sky and have now gone back to them.
Thanks,
Paul

[JohnC2]

Hi @MajorNibbles Thanks for posting back to clarify that.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

PS please include the new Sky card number and your address when completing the form. 

Thanks
John

[Chrishorne07]

I have the same issue, can you please help?

[StuartH]

Hi @Chrishorne07

Send us your details using the contact the mods link in my profile and we'll help with this.

Cheers

Stuart