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heinzguderian
Beginner
1,425 Views
Message 1 of 6

Unable to switch to new Sky Q viewing card.

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Hi,

    Got Sky Q installed yesterday, went online to swap viewing card to new one for BT Sport, it says cannot do it with error:

Sorry, we can't provide BT Sport on this card. Please try a different card or click 'Cancel' to exit this journey.

 

I spoke to BT who said they couldn't do it either, then they said speak to Sky, who basically said if your Sky Q box is working and you are receiving all channels except BT, then it's a BT problem.

 

It would seem that neither company wish to take responsibility! I have to say that as BT is giving me the error, the problem does lie with them.

 

Any ideas?

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5 REPLIES 5
Moderator
Moderator
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Message 2 of 6

Re: Unable to switch to new Sky Q viewing card.

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Hi @heinzguderian,

 

Welcome to the community forum. Did you manage to get your viewing card details updated? If not, I'll be able to help you with this.

 

You can send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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heinzguderian
Beginner
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Message 3 of 6

Re: Unable to switch to new Sky Q viewing card.

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Hi, I did thanks, eventually got through to a very helpful chap in technical support who was able to force the system to accept the number.

Not sure why they didn't say that in the beginning, but it's solved now!
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Moderator
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Message 4 of 6

Re: Unable to switch to new Sky Q viewing card.

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Hi @heinzguderian,

 

Thank you for posting back. I'm glad you manage to get that sorted :smileyhappy:

 

Cheers

 

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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dannphil
Beginner
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Message 5 of 6

Re: Unable to switch to new Sky Q viewing card.

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I have been having the same issue and nobody at BT can sort it. How did the force through the change because nobody at all can help me change it

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Unsporting
Newbie
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Message 6 of 6

Re: Unable to switch to new Sky Q viewing card.

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I am having the same issue. Bt kept saying the addresses have to be exact otherwise it won't swap it? Not sure I believe this though!

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