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Beginner
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Message 1 of 7

VC003 Location Error

Hi,

My BT sport app keeps throwing up an VC003 error when i am watching via app on iPad or iphone but i am in the UK can you please help? Location services are turned on think my IP maybe blocked as i may have tried to use the app when i was on holiday in Spain earlier this year.

 

Thanks 

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6 REPLIES 6
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Moderator
Moderator
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Message 2 of 7

Re: VC003 Location Error

Hi @Choc001_ welcome to the forum and thanks for posting. Sorry that you are getting this error when trying to watch the BT Sport App. 
If you are still having this issue there are a few things that may help.
Are you a BT Broadband residential customer?
Are you using a VPN?
Have you tried resetting your router?
Post back and let me know the answers. 

cheers
John

 

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Beginner
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Message 3 of 7

Re: VC003 Location Error

Hi @JohnC2 

Please see my comments below.

Are you a BT Broadband residential customer? No
Are you using a VPN? No
Have you tried resetting your router? Yes

Thanks 

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Message 4 of 7

Re: VC003 Location Error

Hi @Choc001_ thanks for posting back. What kind of subscription to BT Sport do you have, ie is it free with your mobile, BT Sport on Sky?
Thanks
John

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Beginner
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Message 5 of 7

Re: VC003 Location Error

Hi @JohnC2 

I have bt sport on sky

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Moderator
Moderator
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Message 6 of 7

Re: VC003 Location Error

Hi @Choc001_,

Thanks for confirming that. It's probably an account based issue so the community won't be able to resolve this. I'll drop you a private message with details on how to contact me. Just drop me a reply and I'll take a look.

Cheers

David

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Beginner
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Message 7 of 7

Re: VC003 Location Error

Hi @DavidM 

ok thanks be much appreciated if u can resolve this for me

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