cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Skippersam
Beginner
789 Views
Message 1 of 12
Hi i can get bt sport on4g but not on wifi it say error vc003 out of eu but i am not i am in uk
0 Ratings
Reply
11 REPLIES 11
Distinguished Sage
Distinguished Sage
781 Views
Message 2 of 12

Re: VC003

Go to solution

Welcome to this user forum.

Which mobile phone are you using? Where in the UK are you located?

0 Ratings
Reply
Carlusha
Contributor
779 Views
Message 3 of 12

Re: VC003

Go to solution

Until someone more qualified arrives, can you advise whether you are using a VPN? I know from experience that using a VPN, whether you are in the UK or not, is not possible.

0 Ratings
Reply
Carlusha
Contributor
777 Views
Message 4 of 12

Re: VC003

Go to solution
Sorry Keith, our posts crossed!
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
765 Views
Message 5 of 12

Re: VC003

Go to solution

@Skippersam if you are using an Apple mobile phone, you need to make sure the Apple Location Services are enabled.

0 Ratings
Reply
Skippersam
Beginner
748 Views
Message 6 of 12

Re: VC003

Go to solution
Iphone 8+ scotland
It used to be ok but since back from norway i get error vc003
0 Ratings
Reply
Skippersam
Beginner
746 Views
Message 7 of 12

Re: VC003

Go to solution
Location services are on
Iam not using von
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
745 Views
Message 8 of 12

Re: VC003

Go to solution

See my last post. Make sure location services are showing a UK location, as it may not have updated.

https://support.apple.com/en-gb/HT207092

Try restarting the phone.

0 Ratings
Reply
Skippersam
Beginner
745 Views
Message 9 of 12

Re: VC003

Go to solution
Vpn
0 Ratings
Reply
BT TV Expert
BT TV Expert
707 Views
Message 10 of 12

Re: VC003

Go to solution

Hi @Skippersam

If you are experiencing VC003, then yes, we are blocking BT Sport streaming due to seeing your device IP address as being outside of the EU 'or' there is an app on your device which has a built-in VPN which you do not know about and is masking the true location of your device.

It is also possible that BT have blocked the IP address you were using at the time for reasons such as Elite Proxying but you can gain a new IP address by restarting your router.

I think, looking at the email address you used to register on the Forum, your issue has self cleared and is now working which is good.

We will look into the reason why it didn't work to start with Smiley Happy

 

 

BT TV expertDarren
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
0 Ratings
Reply