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Skippersam
Beginner
153 Views
Message 1 of 12
Hi i can get bt sport on4g but not on wifi it say error vc003 out of eu but i am not i am in uk
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11 REPLIES
Distinguished Sage
Distinguished Sage
145 Views
Message 2 of 12

Re: VC003

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Welcome to this user forum.

Which mobile phone are you using? Where in the UK are you located?

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Carlusha
Contributor
143 Views
Message 3 of 12

Re: VC003

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Until someone more qualified arrives, can you advise whether you are using a VPN? I know from experience that using a VPN, whether you are in the UK or not, is not possible.

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Carlusha
Contributor
141 Views
Message 4 of 12

Re: VC003

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Sorry Keith, our posts crossed!
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Distinguished Sage
Distinguished Sage
129 Views
Message 5 of 12

Re: VC003

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@Skippersam if you are using an Apple mobile phone, you need to make sure the Apple Location Services are enabled.

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Skippersam
Beginner
112 Views
Message 6 of 12

Re: VC003

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Iphone 8+ scotland
It used to be ok but since back from norway i get error vc003
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Skippersam
Beginner
110 Views
Message 7 of 12

Re: VC003

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Location services are on
Iam not using von
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Distinguished Sage
Distinguished Sage
109 Views
Message 8 of 12

Re: VC003

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See my last post. Make sure location services are showing a UK location, as it may not have updated.

https://support.apple.com/en-gb/HT207092

Try restarting the phone.

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Skippersam
Beginner
109 Views
Message 9 of 12

Re: VC003

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Vpn
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BT TV Expert
BT TV Expert
71 Views
Message 10 of 12

Re: VC003

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Hi @Skippersam

If you are experiencing VC003, then yes, we are blocking BT Sport streaming due to seeing your device IP address as being outside of the EU 'or' there is an app on your device which has a built-in VPN which you do not know about and is masking the true location of your device.

It is also possible that BT have blocked the IP address you were using at the time for reasons such as Elite Proxying but you can gain a new IP address by restarting your router.

I think, looking at the email address you used to register on the Forum, your issue has self cleared and is now working which is good.

We will look into the reason why it didn't work to start with Smiley Happy

 

 

BT TV ExpertDarrenW
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