cancel
Showing results for 
Search instead for 
Did you mean: 
chrisbu
Beginner
31,577 Views
Message 1 of 18

VC011 Error code on BT Sport App Android

Anyone else getting the VC011 error since updating to the latest version?

Worked fine before the update but not now 😞

 

Android 5.1 Lollypop

Oukitel U8 Universal tap

 

0 Ratings
Reply
17 REPLIES 17
rarmitage124
Recognised Expert
31,543 Views
Message 2 of 18

Re: VC011 Error code on BT Sport App Android

Have you tried looking at the BT sport app support pages? For your error code you need to do this:
Refresh the page and try again
Log out of the app and back in again
If this doesn't work, you could try clearing the app's data and cache.
Error VC011 may also occur if you use data compression apps.

If you have already looked or tried them all post back and we will sew what we can do

If my post has been useful, please click on the Ratings star on the left-hand side of the post.

If I have answered your question correctly please let me know by clicking on ’Mark as Accepted Solution' Thanks
0 Ratings
Reply
andysmedley
Newbie
31,530 Views
Message 3 of 18

Re: VC011 Error code on BT Sport App Android

Same problem. Worked OK last week now vc011 error. Annoying.
0 Ratings
Reply
rarmitage124
Recognised Expert
31,526 Views
Message 4 of 18

Re: VC011 Error code on BT Sport App Android

I think the only thing you can do is report to developer and see if BT notice.

If my post has been useful, please click on the Ratings star on the left-hand side of the post.

If I have answered your question correctly please let me know by clicking on ’Mark as Accepted Solution' Thanks
0 Ratings
Reply
Paul1360
Expert
31,502 Views
Message 5 of 18

Re: VC011 Error code on BT Sport App Android

Yo,

Not been around much but yesterday this error popped up and no matter what I try nope still the same as the other customers.

Gone through all the steps to resolve this error, removed and did a fresh install but nothing helps. So if anybody has any info on how to fix this error I'll be more than happy.

iechyd da

0 Ratings
Reply
newapollo
Beginner
31,468 Views
Message 6 of 18

Re: VC011 Error code on BT Sport App Android

I have 4 devices, all with version 2.9.1 of the BT Sports App.

 

I think the problem may relate to the size of the device.

 

It works fine on my mobile, a Galaxy S3, android version 4.3

It also works fine on my 7 inch tablet running android version 5.1.1

 

I have 2 android tablets with 10 inch screens, running android versions 4.4.2 and 5.1.1,  and I receive the same error message VC011

 

I have followed the help solutions without success, having refreshed the page and tried again
Logged out of the app and back in again
I have allso cleared the app's data and cache.
I do not use any data compression apps.

I have uninstalled and reinstalled current version.

I have also downloaded an older version of the app, 2.8, however it made me perform a forced update to the newer version with the same result error VC011.

 

0 Ratings
Reply
esrxd57
Beginner
31,435 Views
Message 7 of 18

Re: VC011 Error code on BT Sport App Android

Re error code VC011 on latest update of BT Sport App , BT are aware of issue and currently working on solution. BT advise new update wil be released when available

0 Ratings
Reply
Paul1360
Expert
31,427 Views
Message 8 of 18

Re: VC011 Error code on BT Sport App Android

newapollo,

I don't think it has anything to do with device size as I've got 7", 10" and bigger Tabs that work and I've done all the steps that BT say will fix this bug on a new Tab but sadly it does not.

I spoke to tech team yesterday and as has been posted they know about it and are working on a fix.

0 Ratings
Reply
maddo
Newbie
31,317 Views
Message 9 of 18

Re: VC011 Error code on BT Sport App Android

I bought a new adroid 5.1 tablet on 23rd. Nov. BT sport has never worked on . I get one of two error codes up  -- DT001 or the VC 011 when I click on 'watch now'. Hope result comes before time runs out to return tablet as useless

0 Ratings
Reply
chrisbu
Beginner
31,292 Views
Message 10 of 18

Re: VC011 Error code on BT Sport App Android

There's now a fix (kind of) until it's sorted in future release. If you are experiencing the erroVC011 on your android then give this a go:

 

Download the BT Sport app if you've removed it

Go to

https://play.google.com/apps/testing/com.bt.btsport and sign up for tester

 

An update will become available - Update the app and retry

 

Hope this helps

0 Ratings
Reply