Seems no one at BT knows why this error code appears on my TV. I can't watch live football as a result. Tried logging out and back in - deleting and reinstalling - on and off at mains. Run out of ideas. They were supposed to get back to me but didn't!
Your TV is failing to retrieve a licence to watch the content.
1. Reboot your internet router
2. Factory reset your TV
Tried both - none worked.
Can someone help me get BT Sport LIVE sport on my Samsung TV (I used to)?
Computer upstairs gets it....
Tech staff said it wasn't a BT code. They said it was probably my Samsung TV code.
Samsung tech said I had to update software. After numerous attempts it seems to work on BT Sport although it has just come up with the error code after a few minutes watching the live cricket!
From our logs, I can see that you finally managed to play BT Sport 1 for 11 minutes before it failed. In that 11 minutes, your connection speed was awful - almost at the lowest possible quality that we offer. It eventually failed due to a network related error - so possibly your TV lost connection entirely for a moment?
How is your TV connected to your internet? Wifi? Ethernet cable? Powerline adapters?