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jabirchall
Aspiring Contributor
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Message 1 of 14

Vc003 message when trying to watch in UK

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Hi - I keep getting VC003 (you must be in UK to watch), from both the BT Sport App on my phone and when using a web browser, when trying to watch over WiFi. Location services are on, date and time are automatic and correct, bbc I-player works, sky sports works, google maps correctly finds my location. BT sport refuses to work. Any ideas why all other providers seem to work out the location but BT sport can’t? (I suspect that for some reason BT thinks my IP address is outside the UK - however correct me if I am wrong!) Many Thanks.....

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13 REPLIES 13
B13blues
Aspiring Expert
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Message 2 of 14

Re: Vc003 message when trying to watch in UK

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I would try a different browser

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jabirchall
Aspiring Contributor
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Message 3 of 14

Re: Vc003 message when trying to watch in UK

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Done that - get the same result on all browsers.....

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B13blues
Aspiring Expert
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Message 4 of 14

Re: Vc003 message when trying to watch in UK

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Longshot but are you using an ad blocker? Only say this as Ublock Origin stops Iplayer for me.

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Moderator
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Message 5 of 14

Re: Vc003 message when trying to watch in UK

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@jabirchall are you using a VPN service?

Community ModeratorNeilO
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jabirchall
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Message 6 of 14

Re: Vc003 message when trying to watch in UK

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Apologies for the delay - I am using neither a VPN service nor an ad blocker.......

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Moderator
Moderator
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Message 7 of 14

Re: Vc003 message when trying to watch in UK

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Hi @jabirchall,

It may be possible that the IP you are using appears to be outside of the UK. However; if your on our residential service your IP address should change as it's a dynamic IP. Do you know if your IP address has changed at all since the problem began? If you aren't sure, let us know so we can try and change it from our end.

Thanks

DanielS

Community ModeratorDannyS
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jabirchall
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Message 8 of 14

Re: Vc003 message when trying to watch in UK

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I’m not sure if my IP address has changed, however I have hard reset my router in an attempt to resolve the problem, so would suspect I may have a new IP address.
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jabirchall
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Message 9 of 14

Re: Vc003 message when trying to watch in UK

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Did anyone have any further thoughts on this? I am still getting the same VC003 error.

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Moderator
Moderator
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Message 10 of 14

Re: Vc003 message when trying to watch in UK

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@jabirchall we'll raise this with our BT TV team if you send over your details on the 'click here to contact the mods' link. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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