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doubledutch71
Beginner
731 Views
Message 1 of 10

Veiwing BT Sport on my Android Tablet

I keep on getting an error message coming up on BT Sport through the Android App.

 

Last week it was all was fine, but today I was getting these errors every few minutes. Anything to do with the recent update?

The playback stops with an overlaid window which says:

"The provided stream contains format errors

VC034"

with buttons for "Cancel" and "FAQ".

 

Of course, the FAQ contains nothing about this specific code.

Restarting from the "Watch" screen brings the stream back for a while.

 

i hae cleared the cache and data and the error message still appears, any help?

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9 REPLIES 9
Moderator
Moderator
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Message 2 of 10

Re: Veiwing BT Sport on my Android Tablet

Hi doubledutch71,

 

Welcome and thanks for posting. We’ll try and help with this. Can you confirm the app version (obtainable through Menu > Settings> About) and the specific version of Android you’re running and the device you’re using.

 

Cheers

 

David

 

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doubledutch71
Beginner
661 Views
Message 3 of 10

Re: Veiwing BT Sport on my Android Tablet

Hi the version of BT Sport I have installed on my Nurvo android tablet is version 1.4.3. The version of android is 4.1.1. I hope this helps, just uninstalled and reinstalled BT Sport again and still getting error message

Cheers
Kev
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Moderator
Moderator
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Message 4 of 10

Re: Veiwing BT Sport on my Android Tablet

Hi Kev,

 

Thanks for posting back, I've contacted the BT sport app team and we'll get back to you when we know more.

 

Cheers

 

Neil

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Moderator-Retired
618 Views
Message 5 of 10

Re: Veiwing BT Sport on my Android Tablet

Hi doubledutch71, 

 

I have just had an update back from the BT TV team and they have as yet been unable to reproduce the issue in the office, so they have been unable to work out the root cause or a fix.

 

Could you confirm:
1. If the error message appears for all video content (on demand and live)
2. And if restarting the device sorts the issue out.

 

Thanks,

OlgaC 

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doubledutch71
Beginner
612 Views
Message 6 of 10

Re: Veiwing BT Sport on my Android Tablet

Hi Olgac

 

The error message comes up when I watch the live broadcast through BT Sport1, Sport2 and ESPN

 

I can watch at least 1 or 2 mins sometimes even less then the error message pops up.

 

I reset my tablet, but the error message keeps on coming up. I have also uninstalled and reinstalled the App to the newest version 1.4.3, still the message pops up

 

Kev

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Moderator
Moderator
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Message 7 of 10

Re: Veiwing BT Sport on my Android Tablet

Hi doubledutch71,

 

Thanks for confirming that. We'll need to take a closer look at this for you. Can you drop me an email with your details. You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

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doubledutch71
Beginner
599 Views
Message 8 of 10

Re: Veiwing BT Sport on my Android Tablet

Cheers David will do

Kev
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muggles
Aspiring Contributor
527 Views
Message 9 of 10

Re: Veiwing BT Sport on my Android Tablet

Hi doubledutch71.
I hope you don't mind me asking but how did you get on?
I have the same error message but my video playback is all in green.
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doubledutch71
Beginner
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Message 10 of 10

Re: Veiwing BT Sport on my Android Tablet

I've uninstalled it from my tablet still kept on getting error message
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