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jimmyhanaghan
Beginner
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Message 1 of 4

We couldn't find your Sky viewing card. Please double check the card number you have entered and tr

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I've tried to watch bt on sky but I get the following message: We couldn't find your Sky viewing card.  Please double check the card number you have entered and try again. 

 

The card is valid, please help i'm missing the match

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Moderator
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Message 2 of 4

Re: We couldn't find your Sky viewing card. Please double check the card number you have entered an

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Hi @jimmyhanaghan and welcome.

 

Did you get this sorted? Does the address match the card number?

 

Cheers

 

David

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jimmyhanaghan
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Message 3 of 4

Re: We couldn't find your Sky viewing card. Please double check the card number you have entered an

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Hi, no the addresses won't match. I live with my new partner but I still pay for my account at my exes address.
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Message 4 of 4

Re: We couldn't find your Sky viewing card. Please double check the card number you have entered an

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That's where the problem is @jimmyhanaghan. The sky card details need to be matched to the correct address.

 

Cheers

 

David

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