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Message 1 of 16

What speed do I need for BT sport ultimate?

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Some threads I've read say 44mbps.

My question is what does this relate to? Is it the average speed I'm getting or a minimum guaranteed speed etc & how can I check this?

I've upgraded my package which now includes bt sport ultimate but concerned I might not actually be able to get the channel. Do BT let you order if you can't actually get it?

Thanks

 

 

 

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Message 2 of 16

Re: What speed do I need for BT sport ultimate?

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@murphy83wrote:

Some threads I've read say 44mbps.

My question is what does this relate to? Is it the average speed I'm getting or a minimum guaranteed speed etc & how can I check this?

I've upgraded my package which now includes bt sport ultimate but concerned I might not actually be able to get the channel. Do BT let you order if you can't actually get it?

Thanks


Good evening

What threads where? Surely not on this forum.

Have a gander at the correct BT page:

https://www.bt.com/sport/bt-sport-ultimate 

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Message 3 of 16

Re: What speed do I need for BT sport ultimate?

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Thanks for your reply.

It says 25mbps on that link but I'm not entirely sure that relates to BT sport ultimate through the BT TV box (like i say there is conflicting info on various threads, not sure what your comments 'surely not on this forum' mean?) & it also doesn't specify what the speed relates to as per my original question.

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Message 4 of 16

Re: What speed do I need for BT sport ultimate?

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With BT TV the 44MB refers to the minimum guaranteed speed your line can handle (not the speed you might receive which could be higher). You will find it by entering your phone number here: https://www.dslchecker.bt.com/

From the help pages:

ultimate.PNG

 

 

For example, my line constantly syncs at 47MB but if I use that checker my minimum guaranteed speed is 35MB, so I am unable to watch BT Sport Ultimate through the BT YouView box.

My understanding has always been (as I have certainly tried!), you cannot order TV with Ultimate if your minimum speed falls below 44MB.

If you have been allowed to order it then your line should meet the threshold. The threshold is so that you don't cripple your connection for the whole house by watching BT Sport Ultimate as it uses a significant chunk of bandwidth. 

If you don't meet the threshold (like me), you can still have the "max package" (Entertainment Extra now, 'Max HD' back in my day), and get access to BT Sport Ultimate via the likes of an Apple TV, Xbox One or Chromecast for example. The Xbox One feed includes HDR which the current YouView box can't even deliver, but not everyone likes the darker picture.

Interestingly, there isn't a speed limit as such for you to watch Ultimate through the app, just minimum recommended speeds:

  • Mobiles and tablets: 2.5 Mbps (6 Mbps recommended)
  • Smart TVs and consoles: 6 Mbps
  • Streaming in 4K without HDR: 25 Mbps
  • Streaming in 4K HDR: 30 Mbps

So, to watch it on channel 433 on a BT TV box you need a minimum of 44MB guaranteed and they shouldn't be able to sell it to you without that.

If you can't hit the 44MB guarantee (plenty don't but their line speed still actually exceeds that), you can still have the top package but will need to access BT Sport Ultimate via the big screen app on a device listed here: https://www.bt.com/sport/bt-sport-ultimate 

And this being BT, all of the above can change at any time and without anyone knowing, including those that work for BT! 😂

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Message 5 of 16

Re: What speed do I need for BT sport ultimate?

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Thanks for your very helpful response 👍

What should I be looking at on the speed checker link for my minimum guaranteed speed?

Is the minimum guaranteed speed you refer to the same as the 'stay fast guaranteed speed' I've been quoted, which worryingly is only 41mbps?

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Message 6 of 16

Re: What speed do I need for BT sport ultimate?

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It is the downstream line rate low column that is the magic number, here is mine:

93AAEA85-B0A0-46F0-95C5-04C4DC9843D4.jpeg

So although I get a steady 47MB the 34.9 figure stops me from being able to order BT Sport Ultimate through the BT TV box.

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Message 7 of 16

Re: What speed do I need for BT sport ultimate?

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Ah I see, I'm in the 50s for that so all good, thanks for your help.

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Message 8 of 16

Re: What speed do I need for BT sport ultimate?

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I believe it is actually the low clean they use that has to be 44Mbps (I know this doesn’t help many but one or two could).

still a ridiculous measure (I am in the same boat).

check my observed speed. Surely that would be a better measure 😞

842EF8EA-370F-4520-A1C4-884745AC4973.jpeg

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Message 9 of 16

Re: What speed do I need for BT sport ultimate?

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Sorry to revive an old thread.

Switched this week from Vodafone to BT mainly to get BT Sport with UHD/HDR. Previously git BT Sport via Sky, but only HD available. 

Anyway, my promised speed is 60mb (I was getting 75mb with Vodafone), but so far it's far lower, hovering around 30mb.

Interestingly, if I'm getting above 30mb (33mb this morning), I get 433 and 465 perfectly.  If however it drops below 30mb, it was 28mb yes the channels can't be received and the box seizes up and needs rebooting.

If BT can keep the speed up to above 30mb and below 60mb I will be more than happy to take £20 compensation four times a year!

 

 

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Message 10 of 16

Re: What speed do I need for BT sport ultimate?

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Hi @Ogwellian thanks for posting and sorry about the problems with your broadband speed. The BT Sport Ultimate is only sold to customers that can get over 44Mb. As your speed is below the minimum guarantee have you reported a fault to get that sorted?

Thanks

Neil

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