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mickyt160
Aspiring Contributor
2,113 Views
Message 1 of 31

Why am I getting 'your viewing card not subscribed to this channel'

watching BT sport with laptop via mybt working ok, watching through BT vision channels 58,59 throws up the not subscribed error message VSP003, any ideas, have I missed/forgotten something, viewing card worked perfectly ok with former ESPN channel 34, tried re-activating card?

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greggoir
Aspiring Contributor
2,096 Views
Message 2 of 31

Re: Why am I getting 'your viewing card not subscribed to this channel'

getting same message, been onto them about 3 times now and they tell me all is ok with the way its set up on there system, was transfered to technical support phone rang for about 30 mins then went dead - beyond joke now.  hoping someone on here can help us, let me know how you get on.  good luck

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KPNUT
Beginner
2,088 Views
Message 3 of 31

Re: Why am I getting 'your viewing card not subscribed to this channel'

Same problem looks like there a lot of people out there getting the same message. Mine is on Sky but i think I read someone as this on BT Vision as well.
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Fozziebear40
Aspiring Expert
2,081 Views
Message 4 of 31

Re: Why am I getting 'your viewing card not subscribed to this channel'

Mine is the same, is anyone actually watching BT Sport through an aerial yet? Going to miss Stevie G's Testimonial, well cheesed off. Used to have Sky Sports, card worked fine. Had emails and texts saying card activated!

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ccfc87
Aspiring Contributor
2,067 Views
Message 5 of 31

Re: Why am I getting 'your viewing card not subscribed to this channel'

Same situation.  Phone not being answered.  Got told last night the very same person would call me back in the morning - nothing.  I think there is a major problem with the way BT deal with their customers..........

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ccfc87
Aspiring Contributor
2,061 Views
Message 6 of 31

Re: Why am I getting 'your viewing card not subscribed to this channel'

Went on BT Chat to try and get a response to this farce, he just gave me the for phone number for techinical support and it was actually the number for Childline !  He called me to apologise and gave me the correct number ( the number I'd been calling all morning anyway ), just so I could sit on the phone for another half hour until it went dead.

Complaint gone in.........

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Distinguished Guru
Distinguished Guru
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Message 7 of 31

Re: Why am I getting 'your viewing card not subscribed to this channel'


@Fozziebear40 wrote:

Mine is the same, is anyone actually watching BT Sport through an aerial yet? Going to miss Stevie G's Testimonial, well cheesed off. Used to have Sky Sports, card worked fine. Had emails and texts saying card activated!

----------------------------------------------------------------------------------------------------------------------------------------------------------------

 

I am able to watch via channels 58 59 via the aerial.  I had an existing card for ESPN/Sky Sports which which on launch day 1st August was showing as not subscribed.

 

I went through the reactive card process again late yesterday (2nd August) and after about 15-20 minutes its became subscribed and I was able to view.

 

http://bt.custhelp.com/app/answers/detail/a_id/42870

 

Strangely my Card Information (under settings) still says ESPN Sky Sports 2 Sky Sports 2 but doesn't mention BT Sports 1 or 2.

 

ccfc87
Aspiring Contributor
2,050 Views
Message 8 of 31

Re: Why am I getting 'your viewing card not subscribed to this channel'

Strangely enough, when the engineer came to update the Broadband to Infinity in order to receive BT Sport on BT Vision, he sort of joked he wasn't able to install it.  This was early June.  He talked incessantly about how great BT Sport can be streamed online, as if trying to convince me to just take this an alternative.  Must have had a premonition it wasn't going to happen....

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Fozziebear40
Aspiring Expert
2,047 Views
Message 9 of 31

Re: Why am I getting 'your viewing card not subscribed to this channel'

Hi, I have done the reactivate your card and it says 'entitled', that was yeterday and this morning. Thanks for letting us know it does work on yours, beginning to think it was a complete footballs up!

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Fozziebear40
Aspiring Expert
2,043 Views
Message 10 of 31

Re: Why am I getting 'your viewing card not subscribed to this channel'

Yes I feel they want to go online only but until they roll out Infinity and Multicast exchanges to more people 😞

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