I'm sorry this is still not sorted, if you use the 'contact the mods' link in my forum profile to send in your details we'll be happy to help you with this. You can find the link by clicking on my username.
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I have tried and tried and cannot get that to work. I live in Freuchie in Scotland my phone number is ******* so that is the line my broadband is on. I am signed up for infinity and youview tv . I have had two engineers out to the house becuse btsport does ot work on my tv. They keep telling me it is at the exchange the problem lies and giving me dates when it will be dixed. I moved here in May. I was asked to renew my contract to get btsport for another year and I paid the extra for hd channels I am still waiting.