I have also been having problems with BT sport on an old XP machine and tried most of the suggestions on the forum; clearing cache, resetting time, etc, etc.
The important information re the config issues/s appears to be in the error code preceding VC019. For example, 6030 means the 'licence contains unsupported licence protection' whereas 6025 is a different issue related to video playback once the DRM licence has been obtained.
I finally got it 'working' on IE last night by:
1) Loading an old version of Silverlight. I also deleted the file mspr.hds in the PlayReady directory. Note, this file seems to get created everything you go into BT Sport so needs deleting each time.
2) I started BT Sport and the error code has changed from the oriiginal 6030 to 6025 which suggests BT Sport may have obtained the appropriate DRM licence. I 'continued ' anyway and BT Sport started streaming.
Now the bad news, streams for 10 mins or so, then drops WiFi connection - grrrrrr!
From the number of issues and complaints littering the various web forums it seems the fact of the matter is that BT Sport is either very flaky or does not work at all for many users using XP and SP3. I have now given up and asked them to remove my access to remove any further temptation for me to try and get this to work as it is driving me nuts. I spent an hour on the phone to the helpdesk last night and they are clearly aware of the huge number of issues with this implementation. He suggested I use Opera 9.64. Or upgrade my computer to Windows 8. Guess what Opera 9.64 isn't compatible with the latest version of silverlight. If this implementation will not work with XP SP3 and the latest versions of IE, Firefox and Silverlight that are designed to work with this Operating System version someone really needs to get a grip. Clearly no one has a clue how to fix this. Why ever did they choose Silverlight?
I can run BT Sport on Xp(SP3) without any problems. I assume that the people with problems may not have the correct codecs installed.
I have Windows Media Player 11 installed with following codecs,( list by using - Control Panel/System/Hardware/Device Manager/Sound Video and Game Controllers)
Media Control Devices
This may help , but I would not guarantee, given the various problems reported.
I have same software on two computers (a quite old Media Packard Bell, and a fairly old Dell). The responses I have had from BT's help line, plus additional input from one of their higher level tekkies, have confirmed that my Dell's hardware falls below the 4 Gb 64 Bit RAM Processor, and the Packard Bell just misses out with it's 4 Gb 32 Bit RAM Processor. However BT have never once advised that my Windows XP sp3 software is also below their minimum requirements to receive their live BT Sports/ESPN internet feed.
It's just like a giant game of Snakes & Ladders, for those old enough to remember 😉
Why BT never researched their EXISTING BT Infinity customer base's many & varied computer hardware & software specs, before launching their BT Sports/ESPN package, is beyond the pale! As their assumption that one broadcast platform "fits all" is sadly a major error!
Ray, sarcasm is the lowest form of wit ! Take a look at all the queries on this forum, coming in from Bt.Com Sports customers - and it is clear that BT have launched a product, and made an awful assumption that all customers would have their (BT's) specced hardware & software. As I have mentioned in a previous post, I get LIVE Sky Sports tv "feed" PERFECTLY via my current hardware and software, therefore I stand by my remarks that the launch of BT's & ESPN Sports channels via the internet is flawed due to BT's assumption that all their customers have the same (latest) level of hardware equipment and software, to receive BT's LIVE broadcasts. As a paying customer and a small BT shareholder, I am very disillusioned (IMHO) with this strategy, as it's a clear case of the old addage ...... Never ASSUME, as it makes an ASS of U and ME (in this case U is BT !) and for your further information, as a small shareholder, I will make every attempt to attend BT's next Annual General Meeting, and voice my disappointment with their "patchy" launch of such an important new product. FYFI, I am now a State pensioner, who was lucky enough to be amongst an elite group of UK senior managers who were presented to Princess Anne in the mid-nineties, for our joint efforts in achieving record annual agricultural vehicle sales to the UK & Republic of Ireland; so I believe I'm qualified in recognising a good, mediocre or bad launch of a product in the market place, and the attendant causal factors for a successful ,or otherwise, result! However, I'm sure we both hope that BT resolve their current problems with providing an acceptable quality of service to ALL their customers for the LIVE sports channels transmitted via the net (including of course ESPN).