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Jedi2354
Beginner
2,259 Views
Message 1 of 11

Wifi drops out when using the app

Has anyone else experienced this when using the ipad and/or iPhone apps?

Whether watching live, or streaming video I manage about 2 1/2 minutes of viewing before the wifi on my device drops out and I get the CN001 error message. As soon as I exit the app wifi kicks back in.

I've reset both devices and cleared the cache but it still happens.
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10 REPLIES 10
Moderator
Moderator
2,230 Views
Message 2 of 11

Re: Wifi drops out when using the app

Hi Jedi2354,

 

Welcome to the forum and thanks for the post. Are you noticing wifi drops at other times or is this only happening when connected to the BT Sport app?

 

Thanks

 

Neil 

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Nickaminsky
Aspiring Expert
2,223 Views
Message 3 of 11

Re: Wifi drops out when using the app

I had a few of these errors yesterday. It happens just with the Android BT Sport app. WIFI is fine otherwise. The WIFI signal was showing as max when the error occured. I simply hit ok and then the "watch" icon and it connected again.

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Jedi2354
Beginner
2,209 Views
Message 4 of 11

Re: Wifi drops out when using the app

Just when I use the BT Sport app.
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JohnnyVegas
Newbie
2,167 Views
Message 5 of 11

Re: Wifi drops out when using the app

I am having same issue with BT Sport app on iphone 4. Watch video for a few mins then wifi drops out. Sometimes comes back in a few seconds, sometimes longer. Use BT Home Hub 3 router.
Do not have same issue with Dell laptop when watching BT Sport over wireless connection. Makes me think it is either iphone issue or BTSport app issue.
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cooperman
Aspiring Expert
2,152 Views
Message 6 of 11

Re: Wifi drops out when using the app

It may be related to the Auto-Lock problem. Go to Settings/General/Auto-Lock and set it to Never. Worth giving it a try.

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JohnnyVegas
Newbie
2,144 Views
Message 7 of 11

Re: Wifi drops out when using the app

Thanks but tried that already and still got issue. Worth noting I can stream video using YouTube app or watch video on Facebook and I'm not getting same wifi connection drop out problem. So that leads me to think it is an issue just with BT sport app.
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Jedi2354
Beginner
2,109 Views
Message 8 of 11

Re: Wifi drops out when using the app

Same here. I can stream video with everything else (iPlayer, YouTube etc.), it's just BT Sport that drops out.

I can see that BT are just falling over themselves to fix the constant issues with their product... Not.
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Jedi2354
Beginner
2,105 Views
Message 9 of 11

Re: Wifi drops out when using the app

Just managed to watch 8minutes of college game day.

Whoop whoop. That's a new record.
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Thompsound
Newbie
2,003 Views
Message 10 of 11

Re: Wifi drops out when using the app

Have just had my attempt at resolving this with BT.

 

Was told that it was my devices. I argued that it was rediculous to suggest that two iPhone 4s would have the same problem.

 

Works fine on Macbook Pro and iMac over Wifi.

 

Obviously a problem with the APP.

 

Will have to wait for an update to ever be able to watch BT Sport on my iPhone it seems.

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