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hicky56
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Message 1 of 8

another ID003 you haven't activated BT sport on your account yet

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I'm getting the same thing - worked fine til 2 days ago.

 

and had 2 unhelpful calls with customer services.

 

doesnt work on laptop or phone

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Message 2 of 8

Re: ID003 you haven't activated BT sport on your account yet

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@hicky56 Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Message 3 of 8

Re: another ID003 you haven't activated BT sport on your account yet

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Hi @hicky56,

 

Thanks for taking my call. Can you check this later this evening and again tomorrow and let me know if there is any change at your side?

 

Cheers

 

David

Community ModeratorDaveM
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hicky56
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Message 4 of 8

Re: another ID003 you haven't activated BT sport on your account yet

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Hi David, thanks for calling.  

 

Still not working I'm afraid, asks me toactivate account , I say I am already a Broadband customer then it comes up with the searching for packages available in my area .

 

cheer Phil

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Message 5 of 8

Re: another ID003 you haven't activated BT sport on your account yet

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Thanks for checking that @hicky56.

 

I tried calling, sorry I missed you. I'll raise this to our programmers and I'll be in touch as soon as I have any updates.

 

Cheers

 

David

Community ModeratorDaveM
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hicky56
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Message 6 of 8

Re: another ID003 you haven't activated BT sport on your account yet

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@DavidM

 

Sorry I missed your call David.

 

I've just realised I am being a twit - the app and online player is only Free for the first 3 months of the contract which is up!

 

I didnt notice that before as on previous older contract at amother house it wasincluded - d'oh.

 

Sorry to waste your time.

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Message 7 of 8

Re: another ID003 you haven't activated BT sport on your account yet

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No problem @hicky56. I should have noticed that myself Smiley Embarassed. I'll close this off from my side if that's ok.

 

Cheers

 

David

Community ModeratorDaveM
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hicky56
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Message 8 of 8

Re: another ID003 you haven't activated BT sport on your account yet

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yeh no problem David- sorry again!

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