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Aspiring Contributor
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Message 1 of 13

bt apps no longer working since switching from sky

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so ive switched from sky to BT tv. everything is fine except i can no longer use my apps on my iphone etc. i had BT sport with sky originally which has now been cancelled. i had a BT id to log in with but the ID no longer logs me in on the apps. ive got a new account number and spoke on phone and instant chat to advisors who say the problem is my end as everything is fine their end. its driving me nuts as i cant do anything else my end to fix this. tried deleting and re installing etc but still no joy. whats going on?

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12 REPLIES 12
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Moderator
Moderator
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Message 2 of 13

Re: bt apps no longer working since switching from sky

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Hi @jcb69 Sorry that you are unable to access BT Sport on the App.

Have you tried to access the service on another device? 
Do you get any error message or code?

Post back and let me know.
cheers
John

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Aspiring Contributor
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Message 3 of 13

Re: bt apps no longer working since switching from sky

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thanks for the reply. ive tried all that and the only app to give an error code is the sport app which is ID005

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Moderator
Moderator
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Message 4 of 13

Re: bt apps no longer working since switching from sky

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Hi @jcb69 Thanks for posting back to confirm that information for me.

We will be happy to help you get this fixed if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Aspiring Contributor
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Message 5 of 13

Re: bt apps no longer working since switching from sky

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had a call from BT today. was advised to change my password and reset the apps on the phone. unforunately i still have the same problem (ID005)

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Moderator
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Message 6 of 13

Re: bt apps no longer working since switching from sky

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Hi @jcb69 I'm sorry that didn't work. I can see that it was @PaddyB that called earlier and he's made arrangements to follow up with you again tomorrow. 

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Aspiring Contributor
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Message 7 of 13

Re: bt apps no longer working since switching from sky

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ok thanks for the prompt reply

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Moderator
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Message 8 of 13

Re: bt apps no longer working since switching from sky

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Hi @jcb69,

Thank you for taking my call. I've had one of my colleagues in the BT Sport team take a look. They believe they've identified and fixed the issue. Please can you try again and let me know?

Thanks

PaddyB 

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Aspiring Contributor
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Message 9 of 13

Re: bt apps no longer working since switching from sky

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BT sport app now works and BT Wi-fi
Only app that won’t let me sign in still is the BT TV app. Nearly there
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Distinguished Guru
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Message 10 of 13

Re: bt apps no longer working since switching from sky

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Hi @jcb69,

@PaddyB will be back in the office on Saturday. I'll let him know that you were in touch.

Thanks

DanielS

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