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evansk25
Beginner
1,321 Views
Message 1 of 8

complaint!!!!!

Somebody please help.  after 4 - 5 weeks i am still no further in getting my fault fixed or even a response about my complaint. completly shambolic customer service.  Who is the Current CEO??

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7 REPLIES 7
Dean007
Recognised Expert
1,313 Views
Message 2 of 8

Re: complaint!!!!!

Hi @evansk25

What service is your fault on? TV App?

Do you get any error codes or you unable to sign in?

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evansk25
Beginner
1,306 Views
Message 3 of 8

Re: complaint!!!!!

yes, exactly that

 

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Dean007
Recognised Expert
1,296 Views
Message 4 of 8

Re: complaint!!!!!

@evansk25

When trying to log in do you get any error codes?

Or does it just not allow your username and password

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evansk25
Beginner
1,294 Views
Message 5 of 8

Re: complaint!!!!!

I get error code, there is a thread on here that is exactly the same fault thats just been resolved that i am having.

https://community.bt.com/t5/BT-Sport-on-TV-Online-player-or/Re-Can-t-use-the-BT-TV-app-or-log-in-onl...

 

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Dean007
Recognised Expert
1,288 Views
Message 6 of 8

Re: complaint!!!!!

Hi @evansk25

Thanks for posting back, sorry for the questions its just so that people can help.

I can ask the moderation team to come have a chat, if they are able to help they may ask you to contact them via a form. They are fairly busy so you may have to keep checking back.

Whilst waiting, can you confirm what device you get the  code gj931 error on? 

 

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evansk25
Beginner
1,278 Views
Message 7 of 8

Re: complaint!!!!!

android and also web based log in i.e explorer and chrome

 

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RobbieMac
Moderator
Moderator
1,207 Views
Message 8 of 8

Re: complaint!!!!!

Hi @evansk25

Thanks for your posts and welcome back!

Sorry for the problems you're having using the BT TV app.  Can you send us over your details and we'll give you a hand from here?

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie