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Tech3
Contributor
5,046 Views
Message 1 of 68

error 6013 / VC019 BT has never heard of this error before!

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Me again, after 2 weeks of trying different suggestions members have posted on trying to sought out silverlight, decided to contact BT through live assistance ! after telling him the problem, he asked if he could ring me ! i accepted and he rang within 2 minutes, he asked me to explain the problem again ! told him when i click watch now and pick either bt sport 1, bt sport 2, ESPN i get the same error code.

6013 unable to playback video

err:VC019

He asked me to hold the line whilst he checked ! after 2 minutes he said BT has never come across these errors before and put me back on hold whilst he checked past record's on this error complaint.

apparenly these error code's have never been reported before by any BT customer...As a result he offered to ring me back within 48 hrs with a solution ( we will see if that call happen's )

So if anyone is experiencing the same code's as i am ! i will repost once i have answers from BT sport tech team.

And on that note ! i have been trying to access BT sport but it says it is under maintenance !!

Anyone else getting the same message 21:14 14/08/2013

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67 REPLIES 67
yongkuk
Contributor
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Message 2 of 68

Re: error 6013 / VC019 BT has never heard of this error before!

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They are making up new errors 🙂

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4,953 Views
Message 3 of 68

Re: error 6013 / VC019 BT has never heard of this error before!

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Hi

I have set up bt sport fine on my laptop but I get error code VC019 when I try and watch it on the TV using the HDMI port. Are you using the HDMI output?

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Tech3
Contributor
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Message 4 of 68

Re: error 6013 / VC019 BT has never heard of this error before!

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Hi andy brown.

 

Sorry mate i should have explained in detail in my post ! i'm trying to access BTsport via my computer. i visit my brother on a friday night for a few beers ( yum yum ) so i will try accessing BT sport on his computer, let's see what happen's on his system !!

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codex
Aspiring Contributor
4,897 Views
Message 5 of 68

Re: error 6013 / VC019 BT has never heard of this error before!

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hi tech3 i had the same problem with error code vc019 i suggest you download mosilla firefox browser go to bt sport home page from there it works fine there seems to be a problem using internet explorer.
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Distinguished Guru
Distinguished Guru
4,866 Views
Message 6 of 68

Re: error 6013 / VC019 BT has never heard of this error before!

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Some people have found they need to enable Silverlight in Internet Explorer. Tools > Internet options > Programs > Manage add-ons > make sure Silverlight is enabled (you may need to select all add-ons in the "Show" drop-down list).

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You can click the thumbs up icon below this message if you think it was helpful.
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Tech3
Contributor
4,843 Views
Message 7 of 68

Re: error 6013 / VC019 BT has never heard of this error before!

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codex

iv'e always use firefox, read past posts !!

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codex
Aspiring Contributor
4,824 Views
Message 8 of 68

Re: error 6013 / VC019 BT has never heard of this error before!

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hi tech3 if you are using firefox then. make sure silverlight is enabled in firefox
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Tech3
Contributor
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Message 9 of 68

Re: error 6013 / VC019 BT has never heard of this error before!

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so tell me how to enable please ?

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codex
Aspiring Contributor
4,810 Views
Message 10 of 68

Re: error 6013 / VC019 BT has never heard of this error before!

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hi tech3 go to add ons then plug ins and see if silverlight is enabled.hope this helps
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