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cat55
Beginner
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Message 1 of 5

picture problems

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When watching BT sport online the picture freezes for about 10 secondson a regular basis and eventually buffering starts and picture freezes permanently. Have tried refreshing screen and logging out and in again to no avail. Any suggestions please?

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4 REPLIES 4
zulu17
Distinguished Guru
Distinguished Guru
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Message 2 of 5

Re: picture problems

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Hi @cat55  there are quite a number of ways to watch Bt Sport . You mention online  is thid on a  desktop Pc or laptop  using a browser via sport.bt.com ?

If you are usig windows 10 pc/laptop there is a BT Sport player available in the Microsoft Store that can be used which might give a smoother player experience ?

cat55
Beginner
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Message 3 of 5

Re: picture problems

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It's a laptop using the browser you mentioned. Will try your suggestion. Many thanks.
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cat55
Beginner
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Message 4 of 5

Re: picture problems

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Hi zulu17. I tried your suggestion and downloaded the BT Sport player from Microsoft store and enjoyed and whole evening of sport with no picture freezing or buffiering. Brilliant! Many thank for your help, it's much appreciated!

JohnC2
Moderator
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Message 5 of 5

Re: picture problems

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Hi @cat55  thanks for the update and good to hear you can now enjoy BT Sport and well done @zulu17  for the suggestion.

cheers
John

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