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arty16
Beginner
325 Views
Message 11 of 15

Re: "Your viewing card is not subscribed to this channel"

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Yes I have the identical problem. Have been on the phone sevaral times and each time became disconnected before I could be transfered to Technical Department. On last occasion, a 59 minute phone call, I was transfered to someone who said my existing viewing card that I had for Sky Sport was no longer valid and that I needed a new card. The said they would put one in the post and I should get it in 3 -4 days. Unfortunately 9 days later I still do not have a new card. I noticed another posting where someone had been promised a new card on four occasions and none had arrived.

 

Hope you get your card but don't hold your breath.

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Bluekenny
Aspiring Contributor
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Message 12 of 15

Re: "Your viewing card is not subscribed to this channel"

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Thanks Arty

 

Sorry to hear of your problems also.

 

It does give me some comfort that the new card may do the trick, although 9 days seems a bit long.

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sportnightmare
Beginner
309 Views
Message 13 of 15

Re: "Your viewing card is not subscribed to this channel"

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Join the gang, and the phone queue
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Bluekenny
Aspiring Contributor
276 Views
Message 14 of 15

Re: "Your viewing card is not subscribed to this channel"

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Hi there and thanks to all who have helped.

 

Please read cos this has a happy ending.

 

Just to let you know the new viewing card arrived today in the post.

 

It took two days to come.

 

Inserted card and confronted with black screen.

 

Activated card online, rebooted Vision+ box and waited for around one hour tuned into BT Vision.

 

Got a message that there was a problem with the card. Removed it and replaced it and..........BT Sport in its glory.

 

I will continue to view the forums for problems similar to mine however thanks again.

 

Bluekenny

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Moderator
Moderator
270 Views
Message 15 of 15

Re: "Your viewing card is not subscribed to this channel"

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Glad to hear it's all sorted Bluekenny. Thanks for letting us know.

Cheers

David
Community ModeratorDaveM
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