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thompson_2009
Beginner
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Message 1 of 7

vc019 error aaaaaaaaaaaaaaaaaaaaagh

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Hi

 

Can anyone help and tell me why no matter what i do i get the VC019 error message on every device i try to use to watch BT Sport. I have tried everything checked every setting reinstalls the log and still keep getting the same stupid error no matter what i do.

 

I really really really really hate BT sport now and their totally rubbish player. it is the worse and i wish i never joined BT and just want to get out of this contract as it's a total waste of time and money.

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Distinguished Guru
Distinguished Guru
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Message 2 of 7

Re: vc019 error aaaaaaaaaaaaaaaaaaaaagh

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Welcome to the forum. If you're having problems on multiple devices there may be something up with your account. I've asked the moderators to look at this for you and they should post contact info here in the morning.

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Moderator
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Message 3 of 7

Re: vc019 error aaaaaaaaaaaaaaaaaaaaagh

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Hi thompson_2009,

 

I sorry about that, what devices are you having issues with?  The VC019 error normally means there is an issue with the Microsoft Silverlight plug-in that is required to watch BT sport online.

 

Can you try the checks shown on this link Top tips for Silverlight Issues and let me know if they help?

 

Cheers

 

Neil

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thompson_2009
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Message 4 of 7

Re: vc019 error aaaaaaaaaaaaaaaaaaaaagh

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Hi

 

I a manged to get it working in the end by deleting a file in the program data directory. But why i had to delete that file i dont know. i still dont like the played and do not understand why thier is not a proper windows app for it.

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Distinguished Guru
Distinguished Guru
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Message 5 of 7

Re: vc019 error aaaaaaaaaaaaaaaaaaaaagh

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That rings a bell. Thanks for reporting back - can you say what the file was for future reference?

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thompson_2009
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Message 6 of 7

Re: vc019 error aaaaaaaaaaaaaaaaaaaaagh

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the file i deleted was C:\program data\microsoft\playready\mspr.hds

 

Program data is a hidden folder.

Distinguished Guru
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Message 7 of 7

Re: vc019 error aaaaaaaaaaaaaaaaaaaaagh

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Thanks, PlayReady was the bell that rang. It's a provider tool not apparently essential for Silverlight to run. I think you'll find it comes back, but I have it and it doesn't affect the service.

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