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Beginner
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Message 1 of 4

wj900 error on browser login when trying to watch online

I have checked and my BT TV account is linked to my BT ID and I'm the account holder.  I have cleared my cookies and tried on Chrome, Safari and IE and I get the WJ900 login

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Moderator
Moderator
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Message 2 of 4

Re: wj900 error on browser login when trying to watch online

Hi @Andrew_Whitley 

Thank you for posting. I'm sorry you're having problems watching BT TV. What device are you using? 

Can you check how many devices are linked to your BT TV account? You can do this by login into the BT TV app your phone? Once logged in choose 'Manage Devices' within 'Settings'?

Thanks

Paddy

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Beginner
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Message 3 of 4

Re: wj900 error on browser login when trying to watch online

Hi I'm using a Mac and a windows laptop and both are having the same issue, the app on my phone is fine though.

 

Devices it states 1 of 4 (my phone) is in use

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Moderator
Moderator
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Message 4 of 4

Re: wj900 error on browser login when trying to watch online

Hi @Andrew_Whitley 

Thank you for posting back. If you send me your details, I'll get this investigated.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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