on 21-06-2013 9h53
on 21-06-2013 10h20
I would assume you need to ring BT ASAP.
Did you pay teh activation charge of £15? It would be interesting to see if you got that back.
I think it is very strange that BT have apparently been taking that charge from people's bank accounts months before the channels are activated. I suppose it earns them interest and increases their cashflow.
on 20-07-2013 3h04
on 20-07-2013 8h13
Just a follow up. I rang up & cancelled & got my £15 refunded to me. I also got another bill for around £5 a few days after I cancelled but that gas been cancelled too.
I really see no reason for the high activation fee & bills before the service has even started
BT have to pay Sky when the card is activated to receive then channels. It makes sense that they'd charge you at the same time.
on 20-07-2013 8h15
Just to explain that BT charge in advance for standard items. I guess that if you had continued with the service your billing date would have been somewhere in the middle of the month, and the £5 would have been for the part-month at the start of your contract. It would then have continued at £12 a month on the billing date.