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Aspiring Expert
Fozziebear40
Posts: 129
Registered: ‎25-01-2011
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Accepted Solution

Viewing cards switched on at 6.00pm?

I know that sounds daft but my BT Vision box says I am not subscribed yet. Ordered BT Sport and changed package weeks ago and current bill reflects that. Not so bothered about the City game tonight but want Stevie G's testimonial on Saturday.

Aspiring Expert
Fozziebear40
Posts: 129
Registered: ‎25-01-2011
0

Re: Viewing cards switched on at 6.00pm?

Looks like they have changed the front page of website, all glossy but when you click on anything you go back to the old loop.

 

Tried to see online and clicked to try and order again and it comes up with 'BT Sport channels are not available on your BT TV'?

 

I have a BT Vision Box (Black), Viewing card, I used to have Sky Sports and ESPN so I thought I was good to go. I don't want to stream to an app on my phone! Aarrgghh.

Aspiring Contributor
newbluesfan
Posts: 7
Registered: ‎01-04-2011
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Re: Viewing cards switched on at 6.00pm?

"I have a BT Vision Box (Black), Viewing card, I used to have Sky Sports and ESPN so I thought I was good to go. I don't want to stream to an app on my phone! Aarrgghh."

 

AFAIK you also need Infinity as well as the above box of tricks to get Sports through the Vision Box - or am I incorrect??

 

I too am hoping not to stream to my PC but without Infinity............. grrrr!

Aspiring Expert
Fozziebear40
Posts: 129
Registered: ‎25-01-2011
0

Re: Viewing cards switched on at 6.00pm?

It is supposed to come down the aerial on Freeview I thought, like Sky Sports did, that is why we lost Sky Sports.

Aspiring Expert
Fozziebear40
Posts: 129
Registered: ‎25-01-2011
0

Re: Viewing cards switched on at 6.00pm?

I get this...

'You do not have BT Sport on this account yet. If you have recently placed an order for BT Sport, please bear with us as we update our records, you will be able to watch online soon. If you haven't ordered BT Sport yet, find out how to get it below.'

I placed my order weeks ago!

 

Aspiring Contributor
newbluesfan
Posts: 7
Registered: ‎01-04-2011
0

Re: Viewing cards switched on at 6.00pm?

looking again at the 3 options on this link and I think I might still be correct that Infinity is a must for Vision Box Sports - hope I am wrong!

 

https://www.bt.com/sport/

 

ps: hope I have set up the link properly

 

Aspiring Expert
Fozziebear40
Posts: 129
Registered: ‎25-01-2011
0

Re: Viewing cards switched on at 6.00pm?

Hi, I thought you only needed Infinity if you had a YouView box because no viewing card slot. This is a right mess!

Aspiring Contributor
newbluesfan
Posts: 7
Registered: ‎01-04-2011
0

Re: Viewing cards switched on at 6.00pm?

My take on this is that they are using BT Vision Box Sports to sell their Infinity packages!

 

Many people, myself included, who cannot get Infinity have lost Sports channel access (Sky Sports and now BT Sport) on Vision boxes and have to scratch around on PCs etc.

 

Understandable from BT viewpoint but very annoying for loyal customers unable to get Infinity AND no prospect in sight of getting Infinity in this area at least!!

 

Moderator
CraigS
Posts: 3,049
Registered: ‎28-01-2010
0

Re: Viewing cards switched on at 6.00pm?

Hi everyone,

 

I am sorry you are having some problems with the viewing card.

 

Have a look through this link just to double check the card is set up right:

 

http://bt.custhelp.com/app/answers/detail/a_id/42870

 

If you are still having problems after this then let me know

 

Thx

Craig

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Aspiring Expert
Fozziebear40
Posts: 129
Registered: ‎25-01-2011
0

Re: Viewing cards switched on at 6.00pm?

Cheers, I tried that but you get...

 

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